·Gain a full understanding of the capabilities of the CT Paid Leave platform
· Design and maintain a robust library of test cases for all platform functionality
· Test across a variety of platforms, browsers and devices to align with stakeholder expectations, technical requirements and user stories
· Regularly execute a variety of functional and non-functional tests, including smoke, regression, performance/load, accessibility and API/integration testing
· Utilise assistive technology, such as NVDA, Axe or JAWS, to perform accessibility testing.
· Leverage automated testing tools to enhance test coverage and efficiency
· Identify, document and track bugs found using Jira. This will require root cause analysis and suggesting solutions, as well as validating fixes
· Assist in defining acceptance criteria for work items within the team
· Collaborate with product owners, developers and business stakeholders to understand requirements being tested and proactively provide suggestions that would improve the system and user experience
· Support users and/or stakeholders participating in User Acceptance Testing
· Provide live or recorded demonstrations as needed for various users, stakeholders or partners
· Assist in training new team members
· Participate in Agile ceremonies, providing feedback from a QA perspective and advocating for both system quality and user experience throughout the development lifecycle
· Regularly identify opportunities to improve testing efficiency through test automation by collaborating with the Quality Assurance IT Manager, Software Quality Assurance Automation Engineer and DevOps Engineer
· Proactively support all efforts to make the user experience consistent, accessible and intuitive
· Utilize interpersonal communication skills, with a demonstrated ability to collaborate, build trust and offer constructive feedback in a collegial work environment
· Engage in a remote work environment, including regular participation in on-camera video calls during team meetings or partner interactions
MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE· Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
· 6+ years’ experience with in information technology (IT) operations, programming or systems/software development
· 3+ years’ experience with QA testing
Preferred Qualifications:· Experience with testing, including smoke testing, accessibility testing, regression testing and performance testing
· Experience in developing product knowledge and translating business and technical requirements into testing needs
· Experience with the technical capabilities of cloud-based platforms, such as Salesforce and Mulesoft
· Experience with automated testing tools
· Experience with Agile methodology, including tools such as Jira, Confluence, DevOps and Xray Test Management
Other Key Skills:· Interpersonal skills, with a demonstrated ability to work cooperatively with teams to deliver excellent results and maintain a collegial work environment.
· Keen attention to detail.
· Strong analytical skills.
· Verbal and written communication skills.
· Demonstrated ability to share authority and responsibility in high-stakes, complex and fast-moving work environments.
· Project and time management skills, including a high level of organisation, attention to detail, and follow-through, while balancing and prioritising multiple activities and responsibilities.
· Relationship-building skills and ability to inspire collaboration, including success in working in teams, projects, and people towards action through persuasion.
· Ability to be professionally engaged, present, and on-camera using virtual face-to-face technologies (MS Teams, Zoom, WebEx, chat, etc.)
· Demonstrated experience engaging in creative problem solving and taking initiative, while utilising a solutions-oriented approach and exhibiting flexibility and good judgement in a complex organisational ecosystem.
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