Product Manager / Product Owner – Customer Success & Call Center
Rootshell Enterprise Technologies Inc.
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Job Details
Skills
- Customer Success
Summary
Hello All,
Greetings from Rootshell Inc.
Rootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Product Manager / Product Owner – Customer Success & Call Center for one of our client, Please share your resume with current location & full contact info
Role: Product Manager / Product Owner – Customer Success & Call Center
Location:Dallas, TX - Hybrid
- Own the Post-Sales Product Strategy
- Define and drive the product vision, roadmap, and priorities for Customer Success, Contact Center, Case Management, and Service Operations platforms.
- Partner with Business Stakeholders
- Collaborate with Customer Success, Customer Support, Operations, Sales, and IT leadership to understand business objectives and translate them into product initiatives.
- Manage Product Backlog and Prioritization
- Develop, maintain, and prioritize product backlogs, user stories, and enhancement requests based on business value, customer impact, and strategic goals.
- Optimize Customer Service Processes
- Analyze and improve customer support workflows, including case management, issue resolution, escalation management, self-service, and omnichannel support.
- Lead Call Center Transformation Initiatives
- Drive improvements in call center operations, agent productivity, customer experience, workforce management, and service-level performance.
With regards
Naveen | Talent Acquisition
Rootshell Enterprise Technologies Inc.
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- Dice Id: 10448483
- Position Id: 1230-8272-
- Posted 4 days ago
Company Info
Founded in 2011, we are an IT consulting and solutions company Headquartered in Santa Clara, California with branch offices in Pennsylvania. We have been serving clients across US, India, Singapore, and Middle East.
Rootshell is highly focused, dedicated and specialized as a consulting company for proving the most incredible experience in Information Technology, Product development and Niche IT skills.
We are headquartered in Silicon Valley and maintain our offshore centre in Hyderabad, India. We understand that technology is not an end in itself for most organizations, and therefore, we endeavour to design solutions that incorporate an organization’s strategic and business objectives. Our client-centric approach helps us in providing outstanding customer service and support.
We specialize in IT Consulting Services and provide end to end staffing of Niche technology skills, and tailor the skill spectrum as per the need of our customers. We enable our customers to transform their business using the power of cloud, analytics, managed services, and digital solutions. Also, we streamline the key business processes by deploying enterprise applications, integrating applications with IT infrastructure, and maintaining them, so that our customers can focus on organizational priorities.
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