IT Support Specialist/Help Desk Analyst/Customer Support Engineer/Desktop & Device Support Technician

We are seeking a proactive and customer-focused IT Support Specialist (Level 1) to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, supporting IT operations, and ensuring minimal disruption to business activities.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, and mobile devices, addressing hardware and software issues.
• Assist users both remotely and in-person, guiding them through troubleshooting steps and restoring services quickly.
• Log, track, and document all incidents and service requests in the IT service management system.
• Escalate complex or unresolved issues to senior IT support teams while ensuring proper follow-up and resolution.
• Support IT infrastructure projects, including system setups, server installations, and computer lab deployments.
• Maintain and manage IT asset inventory, ensuring accurate tracking and lifecycle management of devices.
• Perform routine system maintenance and updates to ensure optimal performance and reliability.
• Collaborate with internal teams to improve support processes and enhance user experience.