Senior Software Quality & Validation Engineer - Enterprise Services

Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! \\n\\nJoin the AppleCare Enterprise Services (ACES) Product Support Engineering (PSE) group as a Senior Software Quality & Validation Engineer, in this role, you will validate and strengthen Apple's software offerings used in enterprise and education settings prior to release. You will work cross-functionally with Software Engineering and Services Engineering teams, operating in a dynamic environment with groundbreaking technologies to make a difference.\\n

As a Senior Software Quality & Validation Engineer, you will test internal and external applications and workflows used by education and enterprise customers. You will create policies, develop repeatable testing processes, and automate test suites while maintaining technical resource documents. Additionally, you will partner with various internal teams to build and manage testing environments from the ground up to ensure the reliability of enterprise-class solutions.

Bachelor's degree in Computer Science or related technical field, or equivalent experience.\n8+ years of experience in enterprise support engineering, validation engineering, or test automation.\nProgramming experience in Python, Java, or another relevant language.\nExperience with testing frameworks (e.g., PyTest, Selenium, JUnit) and CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab).\nExperience with RESTful APIs and API testing tools (e.g., Postman).\nExperience verifying training data integrity and detecting bias.\nExperience writing test plans, scripting, automating processes, and creating reports.\nExperience with macOS, iOS operations, and the Apple ecosystem.\nAbility to travel domestically or internationally, and work evenings or weekends to meet critical deadlines.

Master's degree in Computer Science, Computer Engineering, or related technical field.\n12+ years of experience in enterprise support engineering, validation engineering, or test automation.\nExperience building professional relationships and collaborating across diverse organizations.\nAbility to communicate technical information clearly and adapt communication styles to various audiences.\nExperience influencing development organizations and driving cross-functional initiatives.\nCustomer-facing experience in an enterprise support environment.\nExperience mentoring team members and fostering a culture of continuous learning.\nAbility to navigate ambiguity, take on challenges in unfamiliar areas, and identify the right subject matter experts to resolve issues.