Senior Manager IT - Digital Channels Experience Engineering (Remote, NC)

Overview

This is a remote role that may only be hired in North Carolina.

The Senior Manager IT - Digital Channels Experience Engineering l eads all customer-facing experiences (web, mobile, onboarding, servicing) using a hybrid accelerator + custom engineering model. This role is responsible for UI delivery velocity, accessibility, and experience quality. The ideal candidate is someone who can scale teams, manage complex UI states, and drive engineering excellence in regulated financial services environments.

Responsibilities

• IT Strategy - collaborate with senior leadership and stakeholders to understand business needs. Partners with senior management to develop and implement IT strategies aligned with the company's business goal's and objectives.
• Project and Product Management Oversight - Identifies future needs and trends. Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties.
• Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation.
• Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Strong Preferred Skills:

10+ years leading multi-channel engineering teams
Deep React.js & Flutter experience
Strong understanding of Backbase/Q2/Temenos accelerators
Expertise in responsive design & component architecture
Solid knowledge of API consumption patterns
Experience leading cross-functional pods at scale
Strong CI/CD for UI (Cypress, Detox, AppCenter)
Hands-on experience with mobile app deployment pipelines
Understanding of digital identity, session management, and security
Experience scaling mobile/web apps to millions of MAU

Other Preferred Skills:
Banking domain knowledge (transactions, payments, servicing)
Knowledge of Web Accessibility (WCAG)
Experience with design systems (Storybook, Figma)
Experience with hybrid orchestrators & UI modelers

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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