Business Analyst - (NPW)

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a Business Analyst (BA) to play a key role in defining, shaping, and validating the requirements for an enterprise-wide action and approval orchestration platform.
The Business Analyst will act as the bridge between business stakeholders and technology teams, ensuring that business needs are clearly translated into scalable, implementable solutions.

The ideal candidate has strong experience in process analysis, approval workflows, stakeholder management, and system implementation programs, with a focus on delivering measurable business outcomes.

Key Responsibilities

1. Business Discovery & Requirement Analysis

• Work with business stakeholders to understand current approval and decision-making processes
• Identify pain points, inefficiencies, and manual dependencies
• Capture functional and non-functional requirements
• Define success metrics and business KPIs

2. Use Case & Process Definition

• Identify and document high-value approval and action use cases
• Define: Triggers and events Decision points and approvers Timelines and escalation paths
• Create clear future-state ("to-be") process flows

3. Requirements Documentation

• Prepare clear and concise documentation, including: Business requirement documents (BRDs) User stories and acceptance criteria Process flows and decision matrices
• Maintain traceability between business requirements and delivered functionality

4. Stakeholder Engagement & Facilitation

• Facilitate workshops and requirement-gathering sessions
• Act as the primary liaison between: Business teams Product managers Architects and engineering teams
• Manage scope discussions and change requests

5. Support Design & Development

• Validate detailed designs against business requirements
• Clarify requirements during development
• Support prioritization decisions for MVP vs Phase-2
• Ensure business logic is correctly implemented

6. User Acceptance Testing (UAT) Ownership

• Lead UAT planning and execution on behalf of the business
• Define UAT scenarios and test cases
• Coordinate UAT users and sessions
• Validate outcomes and manage sign-off
• Track and prioritize business defects

7. Change Management & Adoption Support

• Support communication and training planning
• Gather user feedback and adoption insights
• Help prepare rollout and go-live readiness
• Support hyper-care and early stabilization

Required Skills & Experience

Core Experience

• 6+ years of experience as a Business Analyst
• Proven experience on enterprise application or platform implementations
• Strong background in workflow, approval, or decision-centric systems

Functional Skills

• Business process modeling (As-Is / To-Be)
• Requirements elicitation and documentation
• Use case and user story definition
• Data and decision logic analysis
• UAT planning and execution

Technical Awareness (Not a Developer Role)

• Working knowledge of: APIs and system integrations Event-driven or workflow-based systems Role-based access and approval logic
• Ability to collaborate effectively with architects and engineers

Tools & Methodologies

• Agile / Scrum or hybrid delivery models
• BPMN / process flow tools
• Jira, Confluence, or equivalent tools
• Basic reporting and dashboard tools

Soft Skills & Mindset

• Strong communication and facilitation skills
• Ability to work with senior business stakeholders
• Structured thinking and attention to detail
• Pragmatic and outcome-driven approach
• Comfortable managing ambiguity in early project phases

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.