Experience Required
10+ Years
Job Summary
We are seeking a highly experienced Senior Application Support Engineer with strong expertise in .NET technologies, SQL Server, SSIS, ETL processes, and enterprise retail applications. This is a mission-critical production support role focused on ensuring the stability, reliability, and performance of customer-facing and backend business systems in a fast-paced retail environment.
The ideal candidate will possess deep technical knowledge in application support, database troubleshooting, ETL workflows, ERP integrations, and production issue resolution. The candidate will work closely with business users, development teams, infrastructure teams, and third-party vendors to resolve complex production issues and improve operational efficiency.
Key Responsibilities
Provide Level 2 / Level 3 production and application support for enterprise retail applications
Troubleshoot and resolve complex customer-facing software and backend system issues
Support and maintain .NET / ASP.NET MVC applications, SQL Server databases, and SSIS packages
Design, manage, and optimize ETL workflows for data integration and transformation processes
Monitor production systems, interfaces, batch jobs, and application performance
Perform root cause analysis and implement preventive solutions for recurring production incidents
Analyze SQL queries and perform database performance tuning and optimization
Utilize PowerShell scripting and automation tools to streamline operational processes
Support ERP integrations and EDI transaction workflows across business systems
Work with middleware and integration platforms including Seeburger for B2B communication and data exchange
Participate in production release management, deployment support, and post-release validation
Collaborate with cross-functional technical and business teams to resolve critical production issues
Ensure adherence to SLA commitments, ITIL processes, and operational best practices
Create and maintain technical documentation, knowledge base articles, and support procedures
Required Skills
10+ years of experience in Application Support, Production Support, Systems Analysis, or related roles
Strong hands-on experience with:
Advanced SQL skills including:
Complex query writing
Stored procedures
Performance tuning
Database optimization
Experience supporting enterprise retail or eCommerce applications
Strong troubleshooting and root cause analysis skills in high-pressure production environments
Hands-on experience with batch processing, job scheduling, and monitoring tools
Familiarity with ticketing and monitoring tools such as ServiceNow, JIRA, or Remedy
Experience with incident management, defect resolution, and production release support
Excellent communication, documentation, and cross-functional collaboration skills
Preferred Qualifications
Experience with Angular or React
Familiarity with MAS500 / Sage MAS 500 ERP systems
Experience implementing and supporting EDI transactions and integrations
Knowledge of Seeburger middleware and B2B integration solutions
Experience supporting CRM platforms or customer service applications
Exposure to Azure or cloud-based infrastructure environments
Experience with automation tools and AI-assisted operational workflows
Working knowledge of:
POS systems
Warehouse Management Systems (WMS)
Order Management Systems (OMS)
Inventory and merchandising platforms
Experience working in Agile and ITIL-based environments
Domain Experience
Retail domain experience is required
Experience supporting customer-facing retail systems, eCommerce platforms, warehouse operations, inventory systems, or order processing applications is highly preferred
Education
Bachelor s degree in Computer Science, Information Technology, Engineering, or related field.
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