Contact center integrationarchitect

Hybrid in New York, NY, US • Posted 1 day ago • Updated 1 day ago
Contract W2
Contract Independent
12 Months
Hybrid
$60 - $65/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • contact
  • center
  • IVR
  • genesys

Summary

Job title: Contact center integration architect

Location: New york city, NY (hybrid)
Work Experience 10 - 15 Years
Qualifications & Experience
Experience: 8+ years in software engineering or systems architecture, with 4+ years dedicated to CCaaS/UCaaS and CRM integrations for enterprise-scale contact centers (1,000+ agents) Education: Bachelor s or Master s degree in Computer Science, Software Engineering, Telecommunications, or related field.
Technical Competencies: Architecture expertise across major CCaaS platforms (Five9, Genesys, Nice CXone) and CRMs (Salesforce, ServiceNow, Zendesk) Hands-on proficiency with iPaaS/middleware (MuleSoft, Boomi, Workato, AWS Integration Services) Mastery of SIP signaling, VoIP, WebRTC, JSON, XML, and stream processing (Kafka, RabbitMQ)
Certifications & Leadership: CCaaS/Salesforce Integration Architecture or MuleSoft credentials preferred. Strong technical leadership, architecture standards writing, and executive communication skills
Thanks and Regards
Parthiban S
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10217051
  • Position Id: 9083860
  • Posted 1 day ago
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VK

Vinoth Kumar

Recruiter @ ITBMS Inc.
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