Principal Associate, Workplace Security - Global Workplace Services

Principal Associate, Workplace Security - Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization wheredevelopment matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community-we're a well-oiled machine! That's why our team is seeking a dynamic and experienced Principal Associate of Workplace Security

As a Principal Associate, Workplace Security, you'll manage the day-to-day operations of physical security for Capital One's West Creek Campus and serve as the primary safety and security point of contact, providing advice and solutions that mitigate physical and safety risks for Capital One's Richmond area campuses.

The ideal candidate should:

• Demonstrate strong communication and interpersonal skills across levels, driving action and decisions that are grounded, clear, and concise
• Build trust and confidence in project approach
• Be adept at multitasking without compromising quality or efficiency
• Consistently deliver high-value outcomes
• Adapt to change, embraces bold ideas, and is intellectually curious. Likes to ask questions, test assumptions, and challenge conventional thinking.
• Learn how to navigate the organization, anticipate and address concerns with fact-based options
• Be autonomous in role and take accountability for work product
• Be a subject matter expert, trusted to help others get up to speed in area of responsibility
• Appropriately discern and manage information, synthesize multiple data points, and be comfortable working in white space
• Demonstrates integrity in working with others
• Makes decisions based on the big picture (vs. based on self-interest)
• Follows best practices to reach desired outcomes
• Grounds severity of issues, recommends practical solutions, and adapts as priorities shift
• Thrive in a fast-paced environment as an individual contributor, and foster collaboration with others
• Taps into others' experiences/expertise to achieve stronger team results
• Checks in on others to support team morale
• Have a passion for safety and security and how it influences culture and the environment
• Manage escalated and crisis situations with calm resolve and well managed counsel

Key Responsibilities:

Operational Excellence

• Oversee day-to-day safety and security operations for corporate sites within area of responsibility, to include managing third-party security providers responsible for guard services and physical security
• Oversee safety and security incidents, and serve as the security point of contact providing security consulting for internal customers
• Leverage and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies
• Conduct regional vulnerability assessments that ensure Capital One Lines of Business and corporate facilities are compliant with corporate standards, industry requirements and regulations pertaining to safety and security
• Collaborate with security and workplace service teams to align corporate site and security objectives, and support evolving business needs
• Plan and oversee security for corporate events, including risk assessments, resource coordination, and on-site support to ensure safe and secure environments
• Partner closely with the Manager of Workplace Security and extended Global Workplace Services team to execute against strategic operational objectives
• Implement and lead life safety programming, including emergency drills, training, and preparedness initiatives, to ensure safety and regulatory compliance

Project & Program Management

• Lead and contribute to multi-stakeholder projects and initiatives, with a clear focus on outcomes, aligning objectives with organizational priorities and regional needs
• Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed
• Proactively identify and mitigate risks and issues, escalating to stakeholders as needed and proposing solutions

Relationship & Partnership Management

• Maintain relationships with law enforcement, fire departments, subject matter experts and relevant industry professionals
• Build and maintain strong relationships with key partners (i.e. Facilities, Security Tech, GSOC, Executive Protection, etc)
• Serve as a key liaison with internal stakeholders and business partners needing real-time safety and security support
• Understand customer and stakeholders needs, seek feedback, and deliver solutions that simplify and enhance the customer experience

Basic Qualifications:

• Bachelor's degree or military experience
• At least 5 years of experience in corporate security, safety and security operations, threat management, law enforcement or a combination
• At least 4 years of experience in program or project management, or combination of both

Preferred Qualifications:

• Certified Protection Professional (CPP) or Physical Security Professional (PSP) Certifications
• 7+ years of experience in safety and security operations, security consulting, law enforcement leadership experience
• 7+ years of experience in managing safety and security operations across multiple locations
• 5+ years of experience in security technology and related systems to include access control, alarms, and CCTV camera systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $98,900 - $112,900 for Pr Associate, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).