L2 Deskside Support

Chicago, IL, US • Posted 18 hours ago • Updated 18 hours ago
Contract W2
Contract Independent
6 Months
No Travel Required
On-site
$15 - $22/hr
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Active Directory
  • Banking
  • Asset Management
  • Computer Hardware
  • Computer Networking
  • Bloomberg
  • Capital Market
  • EMS
  • Documentation
  • IT Service Management
  • Investment Banking
  • Knowledge Base
  • Microsoft Windows
  • Remote Access
  • Onboarding
  • Technical Support
  • Virtual Private Network
  • Recruiting
  • Microsoft Office
  • Oracle Management Server
  • Printers
  • JIRA
  • Laptop
  • Element Management System
  • Citrix
  • ServiceNow
  • SLA
  • VDI
  • Management
  • Mobile Devices
  • Market Analysis
  • Research
  • Remote Support
  • Employment Authorization
  • Front Office
  • Communication
  • Collaboration
  • Data Link Layer
  • Customer Service
  • Financial Services
  • FactSet

Summary

🚨 Hiring: L2 Deskside Support Engineer 🚨

Location: Chicago
Duration: 6+ Months

We are seeking an experienced L2 Deskside Support Engineer to support a fast-paced Financial Services environment through Cognizant (CTS).

Key Responsibilities:

  • Provide onsite desktop and deskside support for front-office and business users
  • Deliver VIP/white-glove support to senior stakeholders, executives, and investment teams
  • Troubleshoot Windows 10/11, Microsoft 365, Active Directory, VPN, networking, and Citrix/VDI environments
  • Support desktops, laptops, multi-monitor setups, mobile devices, printers, and peripherals
  • Manage incidents and service requests through ServiceNow, Jira, or similar ITSM tools while meeting SLA requirements
  • Support onboarding/offboarding, device imaging, hardware deployments, asset management, and endpoint configuration
  • Coordinate with infrastructure and application teams to resolve high-priority technical issues
  • Maintain accurate ticket documentation and contribute to knowledge-base articles
  • Support collaboration tools, remote access, and secure user connectivity

Required Skills:

  • 4–8 years of Desktop Support / Deskside Support experience
  • Strong Windows Desktop and Endpoint Support expertise
  • Microsoft 365, Active Directory, VPN, Networking, and Citrix/VDI
  • Experience with ServiceNow, Jira, or equivalent ITSM tools
  • Experience supporting VIP/Executive users
  • Excellent troubleshooting, communication, and customer service skills

Preferred Skills:

  • Financial Services, Asset Management, Investment Banking, Capital Markets, or Banking experience
  • Experience supporting traders, portfolio managers, research analysts, or front-office users
  • Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS, or market-data platforms

If interested, please share:
✔ Updated Resume
✔ Current Location
✔ Work Authorization
✔ Contact Number
✔ Availability for a Screening Call
✔ Expected Hourly Rate

📩 Send your resume to:

#Hiring #NewJerseyJobs #NJJobs #DesktopSupport #DesksideSupport #TradeFloorSupport #ITSupport #ServiceNow #Citrix #ActiveDirectory #WindowsSupport #FinancialServices #CapitalMarkets #Bloomberg #TechJobs #USCOnly #AptLogix

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91075297
  • Position Id: 9004637
  • Posted 18 hours ago

Company Info

About aptlogix LLC

aptLogiX LLC was born to stand out from other IT hardware, software and service re-sellers. We believe in offering dynamic solutions that help our clients and their customers to achieve lasting success. From corporations, SMEs, healthcare businesses and government entities, we help adapt the way information technology is used within any department across organizations in North America. With over 50 years of combined experience in the IT industry, our team is able to leverage innovative technology and offer ongoing support to build a solid infrastructure apt for your needs. Every day, we look for new ways of incorporating human elements into your IT solutions.

Our Vision - To become a reliable partner by leveraging our business acumen to enable agile technology adoption with dedicated support through transition & transformation.

Our Mission - Utilizing the brilliance of human-implemented IT solutions to empower our clients to achieve their organizational goals.

aptLogiX offers best in class IT services such as product life cycle management, Application Development & Maintenance, professional and Managed Services. In short, aptLogiX partners with you to acquire, design, implement, and maintain technology solutions that are crucial for your organizational needs.

Contact the job poster
SG

Shylish G

Recruiter @ aptlogix LLC
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