IT Specialist

Summary

The incumbent will work within the VIP & International Operations Branch, APS-310.

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Duties

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As the Service Center Customer Support Lead within the VIP & International Operations Branch (APS-310), you will operate in a high-visibility, mission-critical environment at the intersection of advanced technical execution and executive diplomacy. This role requires not only mastery of IT principles including hardware, data storage, networking, and software lifecycle management but also the judgment, discretion, and leadership necessary to support senior executives in a high-stakes federal environment where performance directly impacts mission outcomes.

Core Responsibilities

If selected for this position, your duties will include:

• Executive Technical Stewardship: Administer, develop, and support complex IT systems, hardware, software, and services for over 200 VIP and international users across 13 global FAA facilities. Ensure all systems and hardware are consistently reliable, secure, and optimized to support executive operations and mission-critical activities.
• Rapid Response & Executive Support: Provide prioritized, high-urgency technical troubleshooting and concierge-level support for Executive leadership. You are responsible for ensuring Senior Executives maintain uninterrupted access to fully functional and optimized hardware, firmware, and software required to perform time-sensitive, safety-critical work.
• Politically Sensitive Liaison: Serve as a primary point of contact for FAA leadership, exercising a high degree of discretion, judgment, and political awareness. You will manage sensitive communications and navigate the organizational dynamics of the Washington, DC headquarters to resolve complex issues and support priority initiatives.
• Technical Innovation Leadership: Lead efforts to identify, evaluate, and implement emerging technologies, including hardware and software solutions, that enhance executive support capabilities. You will collaborate with cross-functional FAA organizations to deliver modern, reliable IT solutions that improve operational effectiveness and responsiveness.
• Matrixed Team Oversight: Lead and coordinate a specialized technical workforce, including dedicated VIP support technicians and a matrixed staff of Service Desk professionals across multiple geographic locations. You are accountable for ensuring consistent, high-quality service delivery across hardware and software support that meets the rigorous standards of the APS-310 branch.

Requirements

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Conditions of employment

• ship is required.
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

For additional information please view the complete OPM qualification standard for IT Specialist, please visit:

Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

To qualify for this position you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-I / FG/GS-13. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

Specialized experience is: Experience providing rapid-response, high-priority IT support to senior executives in time-sensitive, mission-critical environments, ensuring uninterrupted operational capability for safety-critical. Experience administering and supporting complex enterprise IT systems, hardware, software, and networking in global, mission-critical environments requiring high availability and operational reliability. Experience leading and coordinating matrixed technical teams across multiple geographic locations to deliver consistent, high-quality support for dispersed VIP and executive users.

Qualifications must be met by the closing date of this vacancy announcement.

If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list.

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Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

We may use this vacancy to fill other similar vacant positions.

Position may be subject to a background investigation.

A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. ;br>
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA.

In lieu of providing a KSA narrative response in the text box listed below each KSA, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Eligible applicants meeting the minimum qualification requirements and selective factor(s), if applicable, may be further evaluated on the Leadership and Management Dimensions listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or priority grouping and referred to the selecting official for consideration.

Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.

Selection may be made from announcement ACT-AIT-26-APS310-99559 or ACT-AIT-26-APS310-99560.

Links to Important Information: Locality Pay, COLA

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.