Engagement Leader (Sr Mgr / Director)
Primary Location: Houston, TX
V-Soft Consulting is currently hiring for a Engagement Leader (Sr Mgr / Director) for our premier client in Houston, TX.
Education and Experience
- 12–16 years of experience in account management, client engagement, consulting, or enterprise technology services.
- Demonstrated experience managing strategic enterprise accounts and complex, multi-workstream technology engagements.
- Experience working with large retailers or other complex consumer-facing enterprises is strongly preferred.
- Experience working with distributed global teams and coordinating delivery across multiple functions and time zones.
- Strong customer advocacy mindset, with a focus on measurable business value, customer satisfaction, and long-term.
Knowledge, Skills and Abilities
- Proven account ownership, client relationship management, and strategic account planning skills.
- Experience overseeing enterprise technology delivery, including scope, schedule, quality, risks, dependencies, and client outcomes.
- Demonstrated ability to identify and drive cross-sell, up-sell, renewals, and account expansion opportunities.
- Commercial acumen, including familiarity with revenue forecasting, contracts, statements of work, change control, and account financials.
WHAT YOU LL DO:
Job Responsibilities:
- Partner with finance and commercial teams to track budgets, change requests, invoicing dependencies, and contract obligations.
- Ensure scope changes and new client requests are assessed, documented, and routed through appropriate governance and commercial processes.
- Anticipate delivery, relationship, contractual, security, and operational risks; communicate them early and drive mitigation plans.
- Lead senior-level escalations with composure and accountability, bringing the right stakeholders together to resolve issues and restore confidence.
- Excellent communication, negotiation, facilitation, conflict resolution, and executive presentation skills.
- Ability to manage escalations, navigate ambiguity, influence without direct authority, and drive decisions across cross-functional teams.
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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