Sr. Salesforce Platform Administrator
Ornate Tech
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Job Details
Skills
- Accessibility
- Apex
- Change Management
- Continuous Improvement
- Business Process
Summary
BRIEF DESCRIPTION:
Serves as the senior Salesforce Platform Administrator responsible for the administration, configuration, support, and continuous improvement of the Salesforce platform. Acts as the primary liaison between business stakeholders and technical teams to translate business requirements into scalable Salesforce solutions using declarative platform
KEY RESPONSIBILITIES:
- Administer and maintain the Salesforce platform, including user accounts, profiles, permission sets, role hierarchies, sharing rules, and security controls.
- Design, configure, and support Salesforce solutions using declarative tools such as Flows, validation rules, approval processes, record types, page layouts, and custom objects.
- Partner with business stakeholders to gather requirements, analyze business processes, and develop effective Salesforce
solutions. - Serve as a trusted advisor to program areas by identifying opportunities to improve business processes and increase platform adoption.
- Develop and maintain reports, dashboards, and analytics to support operational and executive decision-making.
- Manage data quality initiatives including data imports, exports, cleansing, deduplication, and migration activities.
- Coordinate and support Salesforce releases, testing activities, and deployment processes across development, testing, and production environments.
- Troubleshoot complex platform, configuration, security, and integration issues and coordinate resolution activities.
- Support integrations between Salesforce and internal or external systems using APIs and approved integration tools.
- Develop and maintain system documentation, configuration standards, operating procedures, and knowledge base materials.
- Deliver end-user training and provide ongoing support to business and technical staff.
- Mentor junior administrators and agency staff to build internal Salesforce administra
tion and support capabilities. - Assist in establishing Salesforce
governance, security, change management, and platform support processes. - Ensure compliance with Commonwealth security, accessibility, records management, and data governance requirements
REQUIRED EXPERIENCE:
- Five (5) years of professional experience administering, configuring, supporting, or developing enterprise applications.
- Three (3) years of hands-on Salesforce administra
tion experience in a complex enterprise environment. - Experience configuring Salesforce using declarative platform
capabilities, including Flows, security models, reports, dashboards, validation rules, approval processes, and custom objects. - Experience gathering business requirements and translating them into technical solutions.
- Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support.
- Experience managing Salesforce security, user provisioning, permission sets, profiles, and role hierarchies.
- Experience supporting data migration, data quality, and system integration activities.
- Experience participating in software testing, release management, and deployment processes.
- Experience developing end-user training materials and providing user support.
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
PREFERRED QUALIFICATIONS:
- Salesforce Certified Administr
ator. - Salesforce Advanced Administra
tor Certification. - Salesforce Platform App Builder Certification.
- Salesforce Business Analyst Certification.
- Salesforce Platform Developer I Certification.
- Experience with Salesforce Industries (Vlocity), OmniStudio, DataRaptors, Integration Procedures, and FlexCards.
- Experience supporting Salesforce
implementations, migrations, or large-scale platform modernization efforts. - Experience with Experience Cloud, Service Cloud, Public Sector Solutions, or Government Cloud implementations.
- Experience with Copado, Git, DevOps, CI/CD, and source control practices.
- Experience developing Salesforce Flows and low-code automation solutions.
- Working knowledge of Apex, Lightning Web Components (LWC), APIs, and integration patterns.
- Experience establishing governance frameworks, support models, and administrative standards for Salesforce environments.
- Experience training, mentoring, or leading other Salesforce administrator
s and support staff. - Experience supporting enterprise systems within government, public sector, healthcare, or other highly regulated environments.
Skill | Required / Desired | Amount | of Experience |
Professional experience administering, configuring, supporting or developing enterprise applications | Required | 5 | Years |
Hands-on Salesforce admin | Required | 3 | Years |
Experience configuring Salesforce using declarative platform | Required |
|
|
Experience gathering business requirements and translating them into technical solutions | Required |
|
|
Experience working directly with business stakeholders, conducting requirements sessions, and providing customer-facing support | Required |
|
|
Experience supporting data migration, data quality, and system integration activities | Required |
|
|
Experience participating in software testing, release management, and deployment processes | Required |
|
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Experience developing end-user training materials and providing user support | Required |
|
|
Relevant Salesforce | Highly desired |
- Dice Id: 91172062
- Position Id: OTCW0688
- Posted 2 days ago
Company Info
Welcome to Ornate Tech , your trusted partner in transforming business challenges into opportunities with cutting-edge technology. We are dedicated to delivering innovative, cost-effective IT and Salesforce solutions that empower small and medium-sized businesses to achieve sustainable growth. Our team of experts, a commitment to excellence, and a track record of success make us the preferred choice for businesses across various industries.
Technology Architects
At the core of Ornate Tech are our visionary Technology Architects, who bring years of experience and a deep understanding of the ever-evolving tech landscape. From designing scalable IT infrastructures to integrating AI-driven analytics into business processes, our architects lead the way in creating future-ready solutions. Their expertise spans Salesforce customization, application development, IT security, and advanced data management strategies, ensuring that every solution we deliver is robust, innovative, and aligned with your business goals.
Operations Support Team
Behind every successful project is our dedicated Operations Support Team, who work tirelessly to ensure seamless execution and post-implementation support. This team specializes in proactive monitoring, quick issue resolution, and ongoing optimization of your IT systems. With a focus on reliability and efficiency, they provide 24/7 support to keep your business running smoothly and securely, minimizing downtime and maximizing productivity.
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