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Product Owner / Product Manager – Conversational AI (Voice).

Atlanta, GA, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Amazon Web Services
Artificial Intelligence
Business Analysis
Data Science
Generative Artificial Intelligence (AI)
Health Care
HIPAA
Genesys
Quality Assurance
Regulatory Compliance
Roadmaps
Routing
Payer
Product Owner
Product Manager
Agile
Conversational AI
Voice AI
LLM
RAG
STT
TTS
Healthcare Payer
Call Center
Amazon Connect.

Summary

Job Title: Product Owner / Product Manager – Conversational AI (Voice)

Location: Atlanta, GA (Hybrid – TBD)

Domain: Healthcare Payer strongly preferred.

Required Experience

8+ years of Product Management / Product Owner experience
4+ years of Conversational AI / Voice AI experience
Strong Business Analysis and Agile experience
Experience with Artificial Intelligence and Conversational AI solutions
Healthcare domain experience preferred

Key Responsibilities

Own the product vision, roadmap, and delivery for AI-powered Voice Virtual Assistants supporting healthcare payer call centers.
Lead initiatives focused on call containment, intelligent routing, authentication, and agent handoff.
Drive adoption of LLM technologies including RAG, tool/function calling, prompt engineering, and AI governance.
Define requirements for STT (Speech-to-Text), TTS (Text-to-Speech), and real-time speech-to-speech voice agents.
Collaborate with Engineering, Data Science, Conversational Design, QA, Security, and Business stakeholders.
Integrate AI solutions with contact center platforms such as Genesys and Amazon Connect.
Ensure HIPAA/PHI compliance, governance, auditability, and responsible AI practices.
Establish KPIs and success metrics including containment rate, AHT reduction, CSAT, intent accuracy, latency, and task completion.

Required Skills

Product Management
Product Ownership
Business Analysis
Agile Methodologies
Conversational AI
Voice AI / IVR Modernization
Artificial Intelligence / Generative AI
LLMs (RAG, Prompt Engineering, Tool Calling)
STT/ASR & TTS Technologies
Contact Center Solutions (Genesys, Amazon Connect)
Healthcare Payer Operations

Preferred

Healthcare Payer experience (Claims, Benefits, Eligibility, Prior Authorization, Provider Services)
Experience delivering AI-driven customer service or call center solutions
Knowledge of HIPAA, PHI, and AI governance frameworks

Must-Have Keywords

Product Owner, Product Manager, Business Analysis, Agile, Artificial Intelligence, Conversational AI, Voice AI, LLM, RAG, STT, TTS, Healthcare Payer, Call Center, Genesys, Amazon Connect.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10415550
Position Id: 8989357
Posted 3 hours ago

Contact the job poster

Santhoshi Viswanadhula

Recruiter @ ACCLiiVE

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