Tier II Analyst - Lead

Description
This person will be responsible for taking tier 1 and escalated tickets from the Tier I analysts. This issues will vary but will require more technical knowledge around O365 administration, VPN support, user permissions, etc. There will be some basic networking issues in there as well so being able to understand that will be critical. This person must be able to multi-task as well since they will be dealing with various level of issues all at once so understanding and prioritizing that is key. Eventually this person will be on client site providing support for projects and helping to spear head technical advancements with their customers.
Skills
Troubleshooting, office 365, vpn, server support, network support, network troubleshooting
Top Skills Details
Troubleshooting,office 365,vpn,server support
Additional Skills & Qualifications
Great personality and effective communication are key. Someone who can multi-task and deal with a high pressure environment will excel in this role. They are ideally looking for someone who has certifications as well: CompTIA A+, Net+, Sec+ and Cisco CCENT. Someone who has experience with Cisco products and Microsoft Server would be a plus as well. This person will need to have an A+ Certification.
Experience Level
Intermediate Level
Job Type & Location
This is a Permanent position based out of Cockeysville, MD.
Pay and Benefits
The pay range for this position is $60000.00 - $70000.00/yr.
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Cockeysville,MD.
Application Deadline
This position is anticipated to close on Feb 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.