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Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years required / Onsite to NJ

Atlantic City, NJ, US • Posted 17 hours ago • Updated 17 hours ago

Contract W2

Contract Independent

24 Months

Travel Required

Able to Sponsor

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

Cisco
Cisco Certifications
Cisco ICM
Cisco UCCE
Cloud Computing
Communication
Computer Networking
Computer Science
Engineering Design
Enterprise Networks
Firewall
Incident Management
Information Technology
Interactive Voice Response
Leadership
Management
Mentorship
Network
Network Design
Performance Tuning
RTP
Real-time
Regulatory Compliance
QoS
Root Cause Analysis
Routers
Routing
SIP
Switches
TCP/IP
Telecommunications
Unified Communications
VLAN
Virtual Private Network
VoIP

Summary

We are seeking a highly experienced Senior VoIP / Network Engineer with 15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.

Key Responsibilities

VoIP / Voice Engineering

Design and architect enterprise VoIP and IP telephony solutions

Lead implementation of SIP, RTP, and call control protocols

Troubleshoot complex voice quality issues (latency, jitter, packet loss)

Manage dial plans, call routing, and call flow design

Network Engineering

Architect and manage enterprise network infrastructure (routers, switches, firewalls)

Implement advanced TCP/IP, VLANs, QoS, and VPN solutions

Optimize networks for real-time voice traffic and high availability

Lead network performance tuning and capacity planning

Unified Communications / UCCE (Preferred)

Support and integrate Cisco UCCE / Contact Center solutions

Work with ICM, CVP, and CUCM environments

Troubleshoot and optimize call center routing and IVR systems

Leadership & Troubleshooting

Lead complex troubleshooting and root cause analysis (RCA)

Mentor junior engineers and provide technical guidance

Collaborate with cross-functional teams on enterprise projects

Security & Compliance

Ensure secure voice and network architecture

Implement best practices for compliance and data protection

Qualifications

Preferred Skills

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field

Experience with Cisco UCCE (Unified Contact Center Enterprise)

Knowledge of ICM, CVP, CUCM

Experience with Unified Communications and Cloud VoIP

Certifications: CCNP, CCIE, or equivalent

Additional Information

This is a 100% onsite role based in Atlantic City, NJ

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10481525
Position Id: 8977088
Posted 17 hours ago

Contact the job poster

Alex Pesci

Seasoned Recruiting Manager with a Passion for Talent Acquisition @ Shiro Technologies

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