IT Support Specialist

IT Support Specialist

Atlanta, GA (Onsite - 5 days/week)
6-Month Contract-to-Hire

About the Company

global architecture and design firm with 25+ offices worldwide. Their teams work on high-profile, innovative, and sustainable projects that shape cities and communities.
IT is considered a critical function, and this role plays a key part in keeping their office running smoothly.

About the Role

looking for a Senior IT Support Specialist to act as the go-to IT expert for their Atlanta office. This is a Tier 2-3 support role where you'll handle complex technical issues, support leadership teams, and help drive IT operations forward.
This is a high-impact, visible role with the opportunity to grow into an IT Manager position within 2-3 years.

What You'll Be Doing

Advanced Technical Support

• Provide Tier 2-3 troubleshooting for hardware, software, and network issues
• Support executives and end users, including C-level interaction
• Diagnose and resolve complex technical problems
• Escalate issues to vendors or higher-level support when needed

IT Operations & Infrastructure

• Maintain and monitor systems, devices, and IT infrastructure
• Troubleshoot network issues (including rack & stack, cabling, outages)
• Manage hardware, software, and asset inventory
• Support Active Directory, O365, and desktop environments

User Support & Administration

• Set up new users, permissions, and access
• Handle IT service requests through a ticketing system
• Provide guidance and training to users on systems and tools

Team Leadership & Growth

• Act as an IT liaison and point of contact for the office
• Help mentor junior staff and support team development
• Partner with IT leadership on processes and improvements
• Assist in managing IT operations and performance

Additional Responsibilities

• Support AV setups and conferencing tools when needed
• Maintain documentation and improve service processes
• Provide after-hours support as needed
• Travel to other locations (10-15% travel)

Why This Role Stands Out

• Clear path to IT Manager within 2-3 years
• Work for a globally recognized firm
• High-visibility role supporting executive leadership
• Hands-on experience across infrastructure, support, and leadership
• Opportunity to own IT operations in a key office

What They're Looking For

Must-Have Skills:

• 5+ years of IT support experience (Tier 2/3 preferred)
• Strong troubleshooting across:
  • Windows OS
  • Microsoft Office / O365
  • Hardware and desktop systems
  • Basic networking
• Experience with a ticketing/help desk system
• Excellent communication and customer service skills
• Ability to support executives and Senior stakeholders

Technical Strengths:

• Desktop support & help desk operations
• Active Directory
• Hardware troubleshooting & configuration
• IT infrastructure support
• Asset and inventory management

Preferred Qualifications

• Associate's degree or technical training in IT (or equivalent experience)
• Certifications such as:
  • CompTIA A+
  • Microsoft Modern Desktop Administrator
  • Cisco CCNA
• Experience in a corporate office environment

Work Environment

• Onsite in Atlanta, GA (5 days/week)
• Business professional environment
• IT is a critical, high-impact function within the business
• Travel required: 10-15% to other offices
• Parking not provided

Job Type & Location
This is a Contract to Hire position based out of Atlanta, GA.
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.