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Data Engineer

• Posted 60+ days ago • Updated 4 hours ago

Full Time

Fitment

Dice Job Match Score™

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Job Details

Skills

Product Support
Software Engineering
Legacy Systems
Dashboard
Issue Tracking
Database
Documentation
Reporting
Research
ROOT
Computer Science
Management Information Systems
Tableau
Microsoft Power BI
Business Intelligence
Extract
Transform
Load
Workflow
SQL
Transact-SQL
PostgreSQL
Amazon Web Services
Cloud Computing
Amazon S3
Analytical Skill
Communication
System Integration Testing

Summary

Description

The data engineer provides technical data support to cross functional teams who are diagnosing, troubleshooting, computer systems & complex software. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

Provides support to customers/users where the product is highly technical or sophisticated in nature. Works with Customers to Extract, Transform & Load data from legacy systems into our software. Develops reporting solutions and dashboards to grant insights into customer data for the business.

Responsibilities

Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues
Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database
Perform investigation/documentation/reporting for customer-impacting or recurring issues
Communicate effectively with Tyler teams and key stakeholders both proactively and reactively
Research and analyze platform issues working cross-functionally across Tyler teams and customers to identify root cause and corrective actions
Implement workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
Understand and respond properly to escalation procedures; Follow through and assist in troubleshooting after escalating

Qualifications

3-8 years of experience in the field or related area
Bachelor's degree preferred, or equivalent, in Computer Science, Management Information Systems or other IT specialty
Experience with Tableau, PowerBI, & Other BI tools.
Experience with ETL workflows and tools.
In depth knowledge of SQL, T-SQL, and/or Postgres
Experience solving complex technical problems with creative solutions
Experience with AWS cloud tools such as S3, Lambda & Batch
Excellent interpersonal skills.
Strong organizational & prioritization skills.
Effective analytical ability, particularly in a technical, data-oriented environment.
Excellent written and verbal communication skills.

This position will require you to sit at a desk and routinely use personal computer, keyboard, mouse, etc. for prolonged periods of time. Occasionally, there will be a need to lift items weighing no more than 25 lbs. Ability to adapt schedule to work earlier or later hours during the week, and some evening and weekend work, as needed. Some travel may be required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80180573
Position Id: cc870a84c0500df1f5b6629ebb244e3a
Posted 30+ days ago

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