Salesforce Application Support Specialist
Contract W2
Remote
Depends on Experience
Dahl Consulting
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Summary
Title: Salesforce Applications Support Specialist
Location: Remote MST
Job Type: Contract (6-12 Months)
Compensation: $20-25 per hour
Industry: Renewable Energy
Schedule: Either schedule: (M, T, F, S 7a - 6p MST) or (Mon -Fri, 10am - 7pm MST)
Must work MST Hours
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About the Role
Our client, a leading national provider in the residential clean energy and solar industry, is seeking a talented and motivated Application Support Specialist to join their Tech Application Support Team. This is a pivotal opportunity as the team prepares to accommodate the heightened demands of their business''s peak season. The right candidate will help uphold the highest standards of support for internal employee customers and play a key role in ensuring the smooth operation of business-critical technology applications.
Job Description
In this role, you will provide first-line technical support and assistance to end-users, troubleshoot software and application issues, and ensure the reliable performance of various technology platforms across the organization. You will collaborate closely with Level 1 and Level 2 support teams to escalate and resolve complex issues while delivering exceptional customer service and clear communication.
Key Responsibilities:
Qualifications
Required Qualifications:
Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#ZR
#IT.Indeed
#LI-LS1
#LI-Remote
Location: Remote MST
Job Type: Contract (6-12 Months)
Compensation: $20-25 per hour
Industry: Renewable Energy
Schedule: Either schedule: (M, T, F, S 7a - 6p MST) or (Mon -Fri, 10am - 7pm MST)
Must work MST Hours
---
About the Role
Our client, a leading national provider in the residential clean energy and solar industry, is seeking a talented and motivated Application Support Specialist to join their Tech Application Support Team. This is a pivotal opportunity as the team prepares to accommodate the heightened demands of their business''s peak season. The right candidate will help uphold the highest standards of support for internal employee customers and play a key role in ensuring the smooth operation of business-critical technology applications.
In this role, you will provide first-line technical support and assistance to end-users, troubleshoot software and application issues, and ensure the reliable performance of various technology platforms across the organization. You will collaborate closely with Level 1 and Level 2 support teams to escalate and resolve complex issues while delivering exceptional customer service and clear communication.
Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, chat, or ticketing system.
- Diagnose and resolve software issues related to technology applications and systems.
- Escalate unresolved issues to team SMEs or Leads while maintaining ownership of the support ticket.
- Assist in the configuration and maintenance of software applications.
- Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
- Collaborate with cross-functional teams to identify and implement enhancements that improve system performance and user experience.
- Participate in on-call rotation and provide after-hours support when necessary (FTE only).
- Stay current on emerging technologies and industry best practices to enhance technical skills and knowledge.
- Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders.
- Monday, Tuesday, Friday, Saturday — 7:00 AM to 6:00 PM MST, or
- Monday through Friday — 10:00 AM to 7:00 PM MST
Required Qualifications:
- 1–3 years of experience specifically supporting the Salesforce Application
- Relevant certifications such as Salesforce Admin, Google Admin, or ITIL v4.
- Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications.
- Strong problem-solving skills with the ability to analyze and resolve technical issues independently.
- Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users.
- Customer-focused mindset with a commitment to delivering exceptional support and service.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Experience with ticketing systems such as ServiceNow or Jira, and familiarity with the ITIL framework.
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
#ZR
#IT.Indeed
#LI-LS1
#LI-Remote
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10109792
- Position Id: 29577
- Posted 7 hours ago
Company Info
Since 1993, Dahl Consulting has been a leader in providing and implementing adaptive staffing and workforce solutions for its clients. DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Their workforce solutions and programs ensure clients have the right people, the right process, and the right relationships, all at the right cost. DAHL s size and service offerings enable them the flexibility to provide simple and affordable solutions adaptable to any enterprise s current program, as well as future growth. Visit www.dahlconsulting.com for more information.
The mission of Dahl Consulting is to assist businesses with the creation, delivery, and support of new and existing systems to improve their level of performance through one or a combination of our service offerings. Our core competency is managing the process of procuring contract and temporary labor by finding creative ways to maximize the efficiency and effectiveness of the customer's contingent labor program.
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