Posting DetailsPosition Information
Functional Title Sr. Application Developer - ServiceNow
Recruitment Category Type Standard
Functional Category Information Technology
Grade IT.15
FLSA Status Exempt
Requisition Number 26-0185
Number of Vacancies 1
Job Level Non-Management
Job Code N/A
Job Description SummaryOrganization Name IT Application Services
Reports to Section Manager, Customer Care Information System
Full or Part Time Full Time
If Part Time how many hours per weekRegular or Temporary Regular
Position End Date (if temporary)Work Schedule 9AM-5:30PM
Position Location Laurel
Position Summary Information
General Summary This is a non-merit, employment-at-will contract position.The Sr. Application Developer - ServiceNow is responsible for designing, developing, configuring, and maintaining applications and solutions on the
ServiceNow platform to support the organization's day-to-day IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), Strategic Portfolio Management (SPM), and other business operations. Specific duties include developing and customizing ServiceNow modules, creating integrations with other enterprise systems, systems analysis, developing and modifying highly complex platform functionalities and workflows, testing, debugging, verification, documentation, system installation, and the solution of IT service and business problems.
Essential Functions - Develops and maintains ServiceNow applications and modules
- Migrates Legacy IT service applications and workflows to the ServiceNow platform
- Develops and customizes Service Portal interfaces
- Provides operational support for existing ServiceNow and integrated applications
- Analyzes, designs, codes, tests, debugs, documents, and maintains ServiceNow applications and enhancements
- Develops and adheres to standard SDLC and Agile methodologies to produce project results that are measurable and delivered on time and within budget
- Develops and adheres to team project standards for ServiceNow development including tools, platforms, methodology, and controls to ensure efficiency, quality, and consistency
- Prepares detailed software specifications and test plans for ServiceNow solutions
- Performs quality assurance reviews of ServiceNow configurations and code
- Provides program and system level time/cost estimates for ServiceNow projects
- Evaluates and modifies various ServiceNow Store applications and integrations to obtain optimal configuration for the enterprise environment
- Provides technical documentation updated to the latest enhancement or release of ServiceNow solutions
- Assists in reviewing the current technical architecture, including design patterns and development methodologies within the ServiceNow ecosystem
Other Functions - Assists with defining and meeting business requirements on the ServiceNow platform
- Serves as project leader for small ServiceNow initiatives
- Works with various business units and other IT units for their ServiceNow configuration/development needs
- Provides guidance to less experienced ServiceNow developers and administrators
- Works with legacy systems for data migration and integration with ServiceNow
- Effectively reports on ServiceNow application development and performance
- Performs other duties as required
Work Environment And Physical Demands Business casual office environment
Required Knowledge, Skills, And Abilities - Excellent ServiceNow platform development and configuration skills
- Strong communication skills with ability to document and troubleshoot problems and communicate with business and technical personnel at all levels
- Strong analytical and organizational skills; Ability to manage multiple tasks simultaneously
- Ability to handle various ServiceNow applications and modules configuration and administration
- Knowledge of JavaScript, Glide API, Business Rules, UI Policies, Client Scripts, and other ServiceNow scripting languages
- Knowledge of ServiceNow modules (e.g., ITSM, ITOM, CSM, WSD, SPM)
- Knowledge of web technologies including HTML, CSS, XML, and REST/SOAP APIs for integration
- Knowledge of an integrated development environment (IDE) for ServiceNow development (e.g., ServiceNow Studio)
- Knowledge of Service Portal development using AngularJS, React, or other relevant frameworks
- Knowledge of ServiceNow workflows, Flow Designer, and IntegrationHub
Minimum Education, Experience Requirements - Bachelor's degree
- 6+ years' experience in ServiceNow development and administration using:
- ServiceNow platform development and configuration
- JavaScript and ServiceNow APIs
- Web Service integrations (SOAP or REST frameworks)
- ServiceNow Certified Application Developer (CAD)
OR- High School diploma or equivalent.
- 10+ years' experience in ServiceNow development and administration using:
- ServiceNow platform development and configuration.
- JavaScript and ServiceNow APIs.
- Web Service integrations (SOAP or REST frameworks).
- ServiceNow Certified Application Developer (CAD)
Additional Requirements Must be available, if required, on a 24-hour on-call basis and work at odd and irregular hours.
Preferences - Certified Implementation Specialist (CIS) in relevant modules (e.g., ITSM, ITOM, CSM, WSD, SPM).
- Experience with ServiceNow Automated Test Framework (ATF).
- Experience with Agile development methodologies and DevOps practices.
- Experience with ServiceNow integrations with other enterprise systems (e.g., LDAP, SSO, other APIs).
Salary $108,233 - $184,288
Posting Detail Information
EEO Statement WSSC Water is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.
Reasonable Accommodations: WSSC Water provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us at
Close DateOpen Until Filled Yes
Special Instructions to ApplicantsAdditional Information All applicants selected will be subject to drug screening and a background check/verification.
Eligible applicants will be reviewed for consideration after 6/29/26.
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