Senior Technology Manager - Program & Operations, Checkout Services

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Cart and Checkout Services team is a core pillar of lululemon's technology organization, owning the platforms that enable fast, reliable, and scalable global e-commerce checkout. This team tackles complex engineering challenges to deliver high-performing checkout experiences that directly impact revenue, guest satisfaction, and business growth.

core responsibilities

As a senior leader you will be accountable for the strategy, execution, and operational excellence of critical initiatives, partnering closely with Product, Design, Architecture, and Business leaders. You are comfortable operating at both a strategic and executional level-setting direction, managing cross-team dependencies, and driving outcomes that directly impact the business.

• Lead and develop a high-performing Program & Operations team, including Program Managers and Operations specialists
• Drive end-to-end program execution for large, cross-functional initiatives, ensuring alignment to business priorities, timelines, and outcomes
• Orchestrate cross-functional delivery by managing dependencies, resolving blockers, and ensuring alignment across Product, Engineering, SRE, and Business teams
• Lead planning and prioritization across initiatives, balancing roadmap commitments, capacity, and KTLO needs
• Align cross-functional teams on priorities and trade-offs, ensuring focus on highest business impact work
• Own operational excellence rhythms, including incident reviews, RCA follow-through, and continuous improvement of service health and reliability
• Establish governance frameworks including operating cadence, decision-making structures, and escalation paths
• Own risk and dependency management, proactively identifying issues and driving timely resolution across teams
• Drive visibility through standardized reporting, dashboards, and executive-ready communication on status, risks, and outcomes
• Ensure production readiness and release coordination, partnering with teams to enable smooth, predictable launches
• Track and drive key operational and delivery metrics (e.g., reliability, cycle time, incident trends, SLA adherence)
• Partner with Product and Engineering leadership to translate strategy into executable plans and measurable outcomes
• Drive continuous improvement initiatives across delivery and operational processes to increase efficiency and predictability
• Foster a culture of accountability, transparency, and execution discipline across programs and operations

qualifications

• Bachelor's degree and/or applicable experience in the information technology field.
• 10+ years of experience in program management, operations, or delivery leadership within technology-driven organizations
• Proven track record of leading large, complex, cross-functional programs with multiple dependencies and stakeholders
• Strong experience in operational excellence, including incident management, RCA processes, and driving reliability improvements in partnership with engineering teams
• Demonstrated ability to drive execution across teams without direct authority, influencing senior stakeholders and aligning priorities
• Experience with planning and prioritization at scale, including quarterly/annual planning, capacity management, and balancing roadmap vs. KTLO work
• Solid understanding of software development lifecycle (SDLC) and modern delivery practices (Agile, Lean, or hybrid), without requiring hands-on coding
• Strong analytical and problem-solving skills, with the ability to use data and metrics to drive decisions and improvements
• Excellent communication skills, with experience presenting program status, risks, and trade-offs to senior leadership and executives
• Experience building and leading high-performing Program/Operations teams, including coaching, performance management, and career development
• Ability to establish governance, processes, and operating rhythms that improve execution consistency and transparency
• Experience in retail, eCommerce, or high-scale customer-facing platforms is a strong plus

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from$179,800 - 236,000annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

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