Senior IT Support Specialist

The Woodlands, TX, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

On-site

Depends on Experience

INSPYR Solutions

Fitment

Dice Job Match Score™

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Job Details

Skills

ENTRA ID
AZURE AD
AZURE ACTIVE DIRECTORY
OFFICE 365
O365
O 365
EXCHANGE
OUTLOOK
DESKTOP SUPPORT
DESKTOP ADMINISTRATOR
IT SUPPORT ANALYST

Summary

Title: Sr. IT Support Specialist
Location: The Woodlands, TX (Onsite Mon-Thurs in 77380)
Duration: Contract-to-Hire
Work Requirements: , Holders or Authorized to Work in the US. W2/Direct-employment only.

Role Summary
The IT Support Specialist will be responsible for providing technical support to the end users as well as supporting other IT groups (Business Process, Applications Development, Infrastructure, and Applications Support). The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization. The candidate must have excellent problem-solving skills and the ability to work with minimal supervision.

Essential Duties/Responsibilities:

Ensure systems remain operational in compliance with oversight guidelines
Triage IT Service Desk requests and determine the appropriate action(s) to resolve.
Evaluate, install, configure, and deploy IT hardware, applications, systems software, products, and/or enhancements to existing applications throughout the enterprise following approved processes.
Maintaining records of currently deployed hardware and software within the enterprise.
Analyze IT incident reports and service requests to identify trends
Translate business requirements into technical specifications.
Provide timely communication and status to stakeholders & supervisor.
Collaborate with analysts, developers, and business system owners to test new programs and applications.
Collaborate with support analysts and technicians to modify existing processes or develop new processes to support user requirements.
Collaborate with other IT functional groups to ensure support is available for custom applications, websites, and SharePoint.
Liaise with network administrators and software developers to ensure a positive end-user experience.
Able to work independently and proactively in a business environment
Able to troubleshoot independently and resolve certain levels of IT support issues
Develop and create documentation and support materials for curriculum and instruction technologies
Ensure Compliance Guidelines are followed
Lead continuous improvements of IT Customer Service functions
Work closely with other departments to collaborate on IT projects

Minimum Requirements:

Strong written and verbal communication skills.
Extensive knowledge and experience in supporting O365 productivity applications, Entra ID/ Azure AD administration, and internet troubleshooting.
Experience working with a Windows desktop environment.
Experience working with Apple iOS, iPhone, and iPad.
Experience working with Android devices/tablets
Excellent judgment, general business knowledge, and problem-solving skills.
Proven experience interacting effectively with executives, stakeholders, internal customers, and co-workers under stressful and demanding situations.
Critical thinking skills with the ability to visualize the big picture or manage tactical detail as required.
ITIL Certification (Foundation and Service Desk) is a plus.
Advanced knowledge of current Microsoft desktop and server operating systems

Our benefits package includes:

Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more!

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-155612
Posted 5 hours ago

Company Info

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

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Senior IT Support Specialist

INSPYR Solutions

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Job Details

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