Content Infrastructure Product Owner

job summary:

Building Global Capabilities in a Product Operating Model to Power Our Business:

We are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes-not just outputs-and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you'll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we're building the right things, in the right way, at the right time.

The Global Capability Owner, Content Infrastructure, provides hands on product leadership and strategic direction for the product team within the Content Development and Deployment suite in Global Customer Experience Operations. Reporting to the Suite Lead, this role serves as the primary Global Capability leader for the Content Infrastructure and partners closely with the Tech Leads, the Activation Lead, development teams, and/or vendor teams to ensure solutions are aligned with product priorities and global standards.

The Global Capability Content Infrastructure team has products that govern the end-to-end content lifecycle, from digital asset management and medical content creation. As the Global Capability Content Infrastructure Owner, you will have primary accountability for developing the Global Capability, roadmap priorities, and measurable outcomes in collaboration with stakeholders for enabling scalable, compliant, and personalized omnichannel execution by owning content platforms and governance that accelerate content reuse, automation, and efficient MLR-approved content delivery across digital and field channels ensuring capabilities deliver meaningful, measurable impact for users and the business.

Essential Functions/Responsibilities

Key Responsibilities:

Global Capability Product Strategy & Roadmap Ownership

Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders.

Lead the ongoing evolution of the Content Infrastructure roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback.

Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.

Develop and maintain a unified roadmap for content infrastructure, sequencing governance improvements and workflow enhancements across digital asset management and medical content management to reduce cycle time, improve audit readiness, and scale reusable content enablement.

Collaboration

Connect business stakeholders and the Content Infrastructure global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.

Partner closely with the Tech Lead to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes.

Partner closely with the Suite Lead to align product priorities, scope and roadmap decisions with suite-level business objectives, ensuring consistent focus on enterprise outcomes and value delivery.

Define clear product requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs.

Partner across the Customer Experience Organization to ensure seamless integration and influence ongoing product evolution to support scalability, flexibility, and compliance requirements.

Enable scalable, compliant, and personalized omnichannel execution by owning content platforms and governance that accelerate content reuse, automation, and efficient MLR-approved content delivery across digital and field channels.

User-Centered Solution Development

Leverage user insights and engagement data to shape Content Infrastructure capabilities that drive an improved customer experience (for both internal and external users).

Lead discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.

Delivery, Optimization & Value Realization

Partner across Global Capability teams to deliver scalable, reusable Content Infrastructure capabilities.

Monitor product adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.

Develop and manage documentation (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams.

Drive experimentation to improve Content Infrastructure outcomes.

Leverage outcome metrics to articulate the product's value proposition and its impact, promoting product awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation.

Required Knowledge, Skills, and Abilities

Technical Skills

Experience designing scalable product frameworks, prioritization logic, and governance standards.

Strong understanding of Digital Asset Management Product, Medical Content Management Product, Promomats

Familiarity with digital asset management products, content management systems, AI-enabled MLR review systems, and GenAI tools to create content.

Understanding of regulated content governance, metadata and taxonomy standards, and MLR review workflows.

Experience working within Agile product development teams and product operating models.

Experience working with Jira, Confluence, and other similar product tools.

Business Skills

Maintain an end-to-end view of customer and user journeys, identifying friction points and translating insights into prioritized workflow and platform improvements.

Strong cross-functional collaboration skills; works effectively within a matrix to align stakeholders across Franchises, Medical, Market Access, CX, and Technology.

Strong analytical mindset with the ability to break down complex problems, identify root causes, and translate engagement data into actionable product decisions.

Ability to manage competing priorities and balance innovation, governance, compliance, and operational sustainability.

Clear communication and the ability to influence without authority across the organization.

Growth mindset and desire for continuous improvement; seeks feedback, learns quickly, and uses insights and experimentation to improve adoption, satisfaction, and measurable outcomes.

Required/Preferred Education and Licenses

Qualifications:

Bachelor's degree in business, technology, marketing, science, or related field.

8+ years of experience in pharmaceutical, healthcare, or other highly-regulated industries

Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.

6+ years of experience in content operations, DAM/CMS platforms, MLR workflows, or regulated content governance roles.

Preferred / Additional Qualifications:

Advanced degree (MBA or relevant graduate degree) preferred.

Experience working in a product operating model

Experience partnering with Product teams supporting digital and operational capabilities.

Advanced degrees may offset a portion of required years of experience, consistent with global hiring guidelines.

Working Requirements:

10% travel will be required.

location: Telecommute

job type: Contract

salary: $82 - 99 per hour

work hours: 9am to 4pm

education: Masters



responsibilities:

Essential Functions/Responsibilities

Key Responsibilities:

Global Capability Product Strategy & Roadmap Ownership

Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders.

Lead the ongoing evolution of the Content Infrastructure roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback.

Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.

Develop and maintain a unified roadmap for content infrastructure, sequencing governance improvements and workflow enhancements across digital asset management and medical content management to reduce cycle time,