Lead ServiceNow OCM Consultant

Job Title: Lead ServiceNow OCM Consultant

Location: 100% Remote

Duration: 6-12 months

Visa: No H1b/OPT

Description

• Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
• Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
• Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
• Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
• Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
• Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.
• Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
• Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes.
• Act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment.

Qualifications

• 8+ years of experience with digital enablement, OCM, or technology adoption initiatives.
• Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management).
• Experience leading modernization or migration efforts within a large enterprise environment.
• Ability to create compelling communications and educational content.
• Project management experience with ability to manage multiple concurrent workstreams.
• Strong written, verbal, and presentation skills.
• Ability to engage and influence stakeholders at all organizational levels.