Engineer Computer Systems Support

Must Have Technical/Functional Skills

1.           Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

2.          Communication: Excellent verbal and written communication skills to interact effectively with users and team members.

3.          Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.

4.          AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.

5.          Network/Server Knowledge – Familiarity with racking and stacking of Servers or switches

6.          Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.

7.          Customer Service Skills: Strong customer service orientation to provide a positive user experience.

8.          Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.

Roles & Responsibilities

1.          Technical Support: Provide technical assistance to users experiencing hardware and software issues.

2.          Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.

3.          Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.

4.          User Training: Train users in new technologies and provide guidance on best practices.

5.          Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.

6.          Collaboration: Work closely with other IT teams to resolve complex issues.

7.          Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings.

8.          iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.