ServiceNow ITAM Business Analyst

Experience: 4 - 10 Years
Education: BACHELOR OF COMPUTER SCIENCE

Job Description:
Skill: ServiceNow ITAM Business Analyst

Must Have Technical/Functional Skills:

• Bachelor s degree or equivalent (4-years) in Computer Science, Engineering, or related field.
• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4.
• Experience in Agile SCRUM methodology.
• 4+ years of practical experience and shown success with the requirements gathering for ServiceNow ITAM modules, primarily Hardware Asset Management.
• Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB.
• Service mapping, MID server configuration, data mapping.
• Integration overview between ServiceNow and external tools/systems or experience with Integration Hub a plus.
• Strong experience with ServiceNow out of box functionalities.
• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST.
• Teamwork and collaboration.
• Resourceful, takes the initiative to accomplish goals and objectives.
• Excellent oral and written communications.
• Organized and analytical, adept at working in a team environment and able to handle multiple priorities.
• Adaptability / ability to manage change.
• Problem solving / analytical thinking with a results-oriented focus.
• Strong understanding of ServiceNow modules.
• Ability to articulate ServiceNow features as it relates to the customers business

Roles & Responsibilities:

• This position is responsible for capturing business requirements for Configuration Management, Discovery, and IT Asset Management.
• Liaison between the business and the platform team.
• Captures business and user requirements (as stories for agile shops).
• Ensures requirements are understood, developed, tested, and delivered to specification.
• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements.
• Represents project stakeholders throughout planning, development, and release processes.
• Works with the platform team to develop release estimates.
• Supports the testing effort.
• Works with stakeholders to drive adoption