This is a hands-on customer support role focused on helping customers troubleshoot and complete real-world sauna and steam projects. You'll be working with physical systems such as wiring, plumbing, and installation conditions-not software or IT systems.
Bathing Brands - a national leader in the distribution, installation, and maintenance of sauna and steam environments - is seeking someone who is mechanically curious, enjoys problem solving, and can confidently guide customers through solutions over the phone and email.
You don't need prior sauna or steam experience - we'll teach you that. What matters most is your ability to understand how things work, ask the right questions, and help customers move forward with confidence.
This role is best suited for individuals who enjoy working through real-world challenges and are looking for an opportunity to build specialized knowledge in a growing, hands-on industry.
What You'll Do
Provide phone and email support to homeowners, contractors, and commercial clientsTroubleshoot sauna and steam equipment, installation conditions, and site-specific challengesGuide customers step-by-step through practical, real-world solutionsLearn how our products are wired, assembled, plumbed, and installedCollaborate with internal technical experts to resolve more complex issuesHelp maintain Bathing Brands' strong reputation for service and product expertise
You Might be a Great Fit if You:
Enjoy figuring out how things work and solving problemsHave hands-on experience or interest in mechanical, construction, or repair environmentsLike helping people and explaining solutions in a clear, practical wayAre curious, patient, and willing to learn something new
Helpful (Not Required) Backgrounds Include:
Construction or carpentryPlumbing or electrical workHVAC or mechanical systemsEquipment installation or repairTechnical field service
What You Bring
Strong communication skills and a customer-first mindsetMechanical curiosity and a willingness to learn new systemsAbility to think through problems and guide others step-by-stepAttention to detail and ability to stay organizedComfortable using computers for communication and documentation (Outlook, Microsoft Office)
Benefits:
When you join Bathing Brands, not only do you get to work with some great folks, but you'll enjoy comprehensive benefits, too.
In-office work is required for this position, however a remote hybrid schedule is possibleA caring company culture with a casual, yet professional, work environmentPTO, holidays, and an annual paid community day to spend with a charity of your choiceCompany-subsidized Blue Cross Blue Shield health insurance plans are available along with dental, vision, short/long-term disability, and company-paid group AD&D life insuranceEmployee Assistance Program (EAP)Referral Program401(k) Retirement Plan with annual company matching fundsProfit Sharing Program with bi-annual payouts
We're not just building bathing products-we're creating intentional experiences. The pace is high, the standards are real, and ownership matters here, so we know this won't be the right fit for everyone.
But if you enjoy figuring things out, helping people solve real-world challenges, and learning something new alongside a driven team, Bathing Brands offers the chance to be part of something meaningful-work that directly impacts people's health and wellbeing.
If that sounds like you, we'd love to hear from you.
Compensation details: 50000-55000 Yearly Salary
PI70c4017764cf-9Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: jobtfeed
- Position Id: 70c4017764cf-30632-40590679
- Posted 6 days ago
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