VIP Desktop Support Technician

Description
Ideally Three (3) years Executive or VIP Support experience
Five (5) years - an advanced level of knowledge working with various Windows Operating Systems (Windows 10, 11, etc.)
Five (5) Years' Experience using BMC Remedy Incident, Change or Knowledge Management (any other Ticketing Systems)
Three (3) years minimum experience supporting Mobile operating systems, e.g. iOS, Android
Three (3) years minimum experience with Office 365 applications, SharePoint, Exchange Online
Three (3) years of Active Directory User & Account Administration
One (1) year minimum experience supporting remote connectivity (VPN), e.g. Remote SecureID and Cisco AnyConnect preferred
One (1) year minimum experience with MAC OS
One (1) year minimum experience supporting clients using remote access software (e.g. Remote Desktop, Bomgar)
One (1) year minimum experience supporting virtual conferencing solutions (Webex, Teams).
Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
Must be able to physically lift-up to 50 pounds of equipment and walk up to five miles per day

Description of Duties
Able to interact professionally with executive-level customers and management in resolving technical problems on an emergency basis.
Provide Mobile Device Support, Hardware/Software installation and configuration support.
Provide support for House offices in installing and using House supported software
Assist in developing user documentation/installation procedures.
Maintain the knowledge base of commonly used end-user software and a working knowledge of hardware products and commonly used accessories, e.g. USB camera's, accessories used for applications like Teams, Skype, etc.
Serve as a resource for solving user problems requiring an advanced level of technical support.
Image computers and migrate end user data upon request.
Configure workstations to include but not limited to profile information, printer, dual monitors as applicable, etc.
Must maintain a high degree of customer service for all support calls and adhere to all Quality of Standards.
Provide support for application software installation and use.
Provide Mobile Device Support, Android, iOS, Devices
Assist in developing user documentation/installation procedures.
Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
Serve as the clearinghouse for posting "Alert" Notifications via Voice Mail, the House WEB Page, Usenet News Groups, and e-mail.
Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products.
Apt to learn and maintain knowledge of all House support software, Cloud base software products, and HIR Policies.
Willing to participate in projects and initiatives for House customers.
Serve as a resource for solving user problems requiring an advanced level of technician support.
Serve as the technical resource and solution-provider for the Technology Partners.
Work closely with other groups to support current technology.
Interact with other HIR groups as appropriate to efficiently respond to user requests/problems. Partners with vendors to identify and resolve problems.
Confer with engineering staff to resolve more complex problems.
Perform other official duties as assigned.
Job Type & Location
This is a Contract position based out of Washington, DC.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,DC.
Application Deadline
This position is anticipated to close on Mar 3, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.