Managed File Transfer (MFT) Administrator

Title : Managed File Transfer Administrator

Location : Bethlehem PA 6255

The Managed File Transfer Administrator are expected to have a deep technical understanding of the Managed File Transfer(MFT) solution that is delivered through multiple products that can work standalone, or even better when together. Responsibilities include architecting integration solutions, performing installation, configuration, and day-to-day tasks associated with secure file transfers.

The Systems Engineer / Senior Systems Engineer - MFT provides technical leadership and is responsible for the overall service delivery and technical quality of one or more applications hosted by the IT Service Delivery team. This includes installation, configuration, maintenance and overall technical support of the MFT offerings. The primary application this individual will be responsible for will be Enterprise MFT services, which support the Managed File Transfer Solutions for different business lines.

Must have skills as below

• 10+ years of experience in Axway Secure Transport and Axway Sentinel MFT.
• Strong understanding of Secure File Transfer Protocol (SFTP).
• Ability to architect solutions customized to specific business needs
• Creation of agencies utilizing multiple protocols (e.g. FTP,SFTP,AS2)
• Multiple OS experience (e.g. Windows, Linux, AIX etc)
• Experience and good troubleshooting skills in Axway Secure Transport and Axway Sentinel MFT
• Provide support for server appliances and platform-specific hardware solutions
• Respond to Infrastructure Monitoring (server/performance alerts)
• Troubleshoot and resolve application supports teams problems
• Provide tier 2 support for incident resolution and service request processes for technical problems and IT issues, involving the file transfer applications and environments.
• Collaborate with Tier 3 support team and manage to handle the issues
• Performs risk assessments for the application(s), and represents these to IT Management
• Review documentation and reports, and confer with management and users about format, distribution, and purpose, and to identify problems and improvements.
• Provide technical expertise in the planning, engineering, design, implementation and support of data management and integration system infrastructures and technologies. This includes the systems operational procedures and processes.
• Identifies and report complex data management and integration system issues to Tier 3 support team utilizing product knowledge and structured troubleshooting tools and techniques.
• Monitoring responsibilities, ensure all system components have appropriate alerts in place
• Performance measurement, tuning and reporting
• Excellent problem-solving and analytical skills.
• Strong communication and documentation abilities.
• Ability to work independently and in cross-functional teams.