Job Description: Senior Application Support Analyst Front Office Applications
Location: New York and Boston, MA
Position Overview
We are seeking a highly motivated Senior Application Support Analyst to join a global Front Office Application Support team supporting a leading investment management environment. This role is responsible for ensuring the stability, performance, and operational excellence of front office platforms that support portfolio management, order management, trade execution, trade booking, and post-trade workflows.
The ideal candidate will have 7 10 years of experience supporting front office investment management applications, along with strong hands-on expertise in enterprise investment platforms. The candidate should possess a solid understanding of the investment lifecycle and be comfortable working directly with portfolio managers, traders, investment operations, and technology teams in a fast-paced global environment.
Key Responsibilities
- Provide Level 2 / Level 3 production support for front office applications and related platforms.
- Investigate and resolve production issues impacting portfolio management, order management, trade execution, trade booking, and confirmations.
- Perform root cause analysis and coordinate with internal technology, vendor, and business teams to drive issues through to resolution.
- Develop and execute SQL queries for troubleshooting, data validation, and analysis.
- Build automation scripts, preferably using Python, to improve operational efficiency, monitoring, and support processes.
- Participate in production releases, change management activities, and continuous service improvement initiatives.
- Support a global operating model, collaborating across regional teams and participating in incident management and problem management activities.
- Ensure timely communication, issue tracking, and resolution of business-critical incidents.
Required Skills and Experience
- 7 10 years of experience supporting investment management, front office, or capital markets applications.
- Strong hands-on experience with front office investment platforms, including support for critical trading and portfolio workflows.
- Good understanding of the asset management trade lifecycle and front office business operations.
- Strong SQL skills with experience analyzing large datasets and troubleshooting data-related issues.
- Scripting experience, preferably in Python, for automation and operational tooling.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and stakeholder management skills, with the ability to interact effectively with business users and technology teams.
- Ability to work in a high-pressure, fast-paced, global support environment.
Preferred Qualifications
- Experience supporting enterprise investment management or order management platforms.
- Familiarity with incident management, release management, and production governance processes.
- Understanding of front office support within an asset management or financial services environment.
- Exposure to monitoring, alerting, and operational improvement initiatives.
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