IT Support Engineer

East Chicago, IN, US • Posted 60+ days ago • Updated 1 day ago
Full Time
On-site
USD $65,400.00 - 94,670.00 per year
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Fitment

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Job Details

Skills

  • Backup
  • Network
  • Policies and Procedures
  • Process Improvement
  • Operational Efficiency
  • Technical Support
  • Active Directory
  • Desktop Management
  • Inventory
  • Reporting
  • IT Asset Management
  • Workflow
  • Scripting
  • Root Cause Analysis
  • Technical Writing
  • Knowledge Base
  • Mentorship
  • VMware
  • Backup Administration
  • Computer Networking
  • Computer Hardware
  • Collaboration
  • Manufacturing
  • Help Desk
  • Attention To Detail
  • Organized
  • Regulatory Compliance
  • SAFE
  • Remote Support
  • Problem Solving
  • Conflict Resolution
  • Analytical Skill
  • Management
  • Project Management
  • Data Analysis
  • Customer Service
  • IT Service Management
  • ITIL
  • Life Insurance
  • Health Care
  • Legal
  • Finance
  • Kaizen
  • Professional Development
  • Forklift
  • Sales
  • Continuous Improvement
  • Social Media
  • Material Handling

Summary

Job Description

Join our Team as an IT SUPPORT ENGINEER!

The Role:

We're seeking a passionate and dedicated IT Support Engineer who brings enthusiasm and expertise to the table. In this role, you'll deliver an exceptional, customer-focused IT support experience by providing all levels of desktop support while also monitoring and maintaining onsite server, backup, and network systems. You will collaborate with cross-functional teams, including Manufacturing and Engineering, to support daily operations and innovative projects. You will lead and contribute to IT initiatives, perform advanced troubleshooting across office and manufacturing environments, and install, configure, and maintain business, manufacturing, and engineering technologies. You will use independent judgment to resolve complex technical issues, ensure IT policies and procedures are followed, and recommend process improvements that enhance operational efficiency and continuously improve IT services. If you enjoy tackling challenges with positivity and a bit of humor, you'll feel right at home here.

What You'll Be Doing:
  • Provide excellent customer service and advanced technical support through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and nontechnical issues.
  • Manage user accounts, access permissions, and security settings in Active Directory and enterprise systems.
  • Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management in case of failure events, notifies users and fixes the problem or escalates to senior members.
  • Automate support tasks and workflows using scripting and management tools.
  • Serve as an escalation point for complex desktop, infrastructure, and application issues.
  • Monitor systems and respond to incidents, performing root cause analysis and
  • implementing long-term solutions
  • Develop and maintain technical documentation, procedures, and knowledge base articles.
  • Provide mentorship and guidance to Help Desk support staff.
  • Support and maintain virtualized environments (e.g., VMware, Nutanix) and assist with server operations - Including backups and DR under the direction of Senior Engineers.
  • Support and maintain Networking Environment including hardware and software setups under the direction of Senior Engineers.
  • Lead or contribute to IT projects and system improvements.
  • Ability to work both independently and with a group efficiently to meet deadlines.
  • Collaborate with cross-functional teams including Manufacturing and Engineering
  • Review and recommend modifications to helpdesk procedures with IT Managers.
  • Self-motivated, detail-oriented, and organized to meet 2s standards.
  • Communicate clearly and professionally with both technical and non-technical users.
  • Abide by company Core Values and behave professionally, courteously, and respectfully in all situations.
  • Ensure compliance with IT policies, security standards, and company procedures.
  • Perform all duties in a safe and responsible manner.
  • Complete additional duties as assigned.

What We're Looking For:
  • Bachelor's degree OR equivalent of experience in an IT-related environment.
  • Typically has 5+ years of Corporate IT Desktop Support work experience.
  • Experience in the installation, configuration, use, and troubleshooting of mobile and desktop devices.
  • Ability to demonstrate well-developed and proven organizational, problem-solving, analytical, and time management skills.
  • Experience with server configuration and server OS support.
  • Demonstrated project management, data analysis, customer services, and support skills.
  • ITIL Foundations Certification or ITSM/ITIL experience.

Where and When You'll Work:
  • This is an in-person role located at our East Chicago, IN office-ideal for those who thrive in a hands-on, team-oriented environment.

What Your Total Compensation & Benefits Package will look like:

Salary - $65,400 - $94,670 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role may be eligible for relocation assistance.

World Class Benefits:
  • Competitive Salary
  • Performance Bonus
  • Generous Paid Time Off and 13 Paid Holidays
  • Affordable Medical plans and no-cost Dental & Vision options
  • 100% 401(k) match up to 6%
  • Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Tuition Assistance Program
  • Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
  • Recognition and Kaizen (continuous improvement) Reward Programs
  • Meaningful opportunities for personal and professional development
  • Onsite Fitness Center & Occupational Health Clinic
  • Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91129607
  • Position Id: 11481
  • Posted 30+ days ago

Company Info

About Toyota Material Handling North America

Toyota Material Handling (TMH) is not only a world-renowned forklift provider, but a great place to work. We are continually seeking out individuals who are talented, motivated, and fit our corporate culture of professionalism, friendliness, and dedication. We hire for attitude and aptitude.

At Toyota, we get our jobs done every day so millions of workers across the U.S. and Canada can get their jobs done, too. At TMH, we are ‘Helping People Carry the Load’. We offer careers in sales, marketing, engineering, IT, customer service, supply chain, logistics & more within our corporate headquarters located in Columbus, IN, and across the US.

If you think you’d be a good fit for the Toyota family and are searching for an exciting career with a quickly growing company, check out our careers page or contact one of our Talent Acquisition team members. As an Associate at Toyota, you’ll feel confident in knowing you’re working for a company that is not only planning for the future but one that is prepared for the future. We look forward to having you join Team Toyota.


Helping People Carry the Load
Last year, Toyota Material Handling Associates completed 10,017 volunteer hours equaling $285,894.31 in positive economic impact.

Environmental Excellence
Since 2018, Toyota Material Handling s CO2 reduction projects have resulted in a 22% reduction in electricity consumption, a 23% reduction in natural gas consumption, and a 37% reduction in CO2 emissions.

Big Name, Big Opportunities, Life s Better at Toyota
Supporting over 230 locations across North America, Toyota Material Handling offers opportunities in sales, marketing, customer service, technical roles, and more all under the respected Toyota brand.

Embracing Workplace Safety
Occupational health and safety is a priority for Toyota Material Handling. In fact, Toyota Material Handling was recognized with the prestigious 2022 Indiana Governor s Workplace Safety Award.

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