ServiceNow Manager
SM Global IT LLC
Dice Job Match Score™
⏳ Almost there, hang tight...
Job Details
Skills
- Customer Experience
- Customer Facing
- IT Service Management
- ITIL
- ServiceNow
- Issue Resolution
- Release Management
- Management
- Workflow
- Artificial Intelligence
Summary
Responsibilities:
- Serve as the primary point of contact for assigned enterprise customers, managing support issues, coordinating with technical teams, and providing regular status updates and service reviews.
- Proactively monitor customer environments, identify potential issues before they impact the business, and coordinate upgrades, patches, and other maintenance activities.
- Track service performance against SLAs, drive issue resolution, analyze trends, and recommend continuous improvements to enhance the customer experience.
Required Skills:
- Experience using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI''s impact on business functions or the industry.
- 5-10 years of ServiceNow experience, including at least 2 years in a customer-facing role.
- ServiceNow implementation knowledge.
- Experience with ITSM in enterprise and global environments.
- ITIL incident, problem, and release management experience.
Preferred Skills:
- ServiceNow certifications are a plus.
- Dice Id: 91172863
- Position Id: 9033462
- Posted 17 hours ago
Company Info
About SM Global IT LLC
SM Global IT is a trusted global partner in technology services and talent solutions, helping businesses adapt, transform, and thrive in the digital age.
We specialize in empowering organizations to modernize their IT landscape, optimize performance, and drive innovation through strategic consulting and cutting-edge solutions. From cloud transformation, AI, and data analytics to enterprise applications and IT infrastructure, we deliver scalable services that simplify complexity, reduce costs, and accelerate growth.
Our strength lies not only in delivering technology solutions but also in connecting businesses with world-class tech talent. Acting as an extension of your team, we bring deep domain expertise, agility, and measurable results that align with your long-term goals.
With a global presence and a commitment to excellence, SM Global IT is your partner for sustainable growth, digital transformation, and future-ready innovation.
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