Job#: 3053794 Job Description: Technical Support Tech - Technical Support Tech I
Location: Austin, Texas (On-site)
COMPENSATION: $21.30 HOURLY
Role Overview
This position provides essential technical support to end users for a variety of issues. The Help Desk Representative will identify, research, and resolve technical problems while responding to telephone calls, emails, and personnel requests. The role involves documenting, tracking, and monitoring problems to ensure timely resolution. This position operates under immediate supervision, relying on pre-established guidelines to perform job functions.
Key Responsibilities
- Provide technical support and troubleshooting to end users via phone, email, and in-person requests.
- Identify, research, and resolve technical problems related to hardware, software, and network issues.
- Document all support interactions, including steps taken and resolution, within the ticketing system.
- Monitor and track open issues to ensure a timely resolution and follow up with users as needed.
- Escalate complex issues to the appropriate higher-level support teams when necessary.
- Manage user accounts and permissions within Active Directory.
- Assist with the setup and configuration of new hardware and software.
Required Qualifications
Experience: 0-3 years of experience in a technical support or help desk role.
Technical Skills: Knowledge of commonly-used technical support concepts, practices, and procedures. Familiarity with Microsoft Active Directory, Microsoft Office Suite, and ServiceNow is expected. Experience with customer service, call handling, and ticket management is also required.
Work Environment
This role is a full-time, onsite position requiring presence at the office five days a week. Various shift options are available.
Preferred Qualifications
- Experience in retail IT support, desktop support, or from a Managed Service Provider (MSP) background.
- Possession of or pursuit of certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals.
- Familiarity with PowerShell scripting.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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