Position OverviewA major technology client is anticipating a significant increase in break-fix support tickets over the next six months for one of their large-scale enterprise accounts. Due to limited internal bandwidth, they are seeking a vendor support team to manage the incoming ticket queue and ensure all service-level agreements (SLAs) are consistently met. Technicians will focus on rapid response, issue resolution, and coordination with on-site leadership to maintain uptime and operational reliability across the customer's data center environments.
Key Responsibilities- Manage and prioritize a high volume of break-fix support tickets within established SLAs.
- Perform data center hardware tasks including server installation, removal, racking, stacking, and component replacement.
- Troubleshoot and resolve hardware failures across servers, storage devices, and network equipment.
- Execute cabling tasks such as running, labeling, dressing, terminating, and verifying connections.
- Document work performed and update ticketing systems with clear, detailed notes.
- Follow direction from on-site technical leadership to ensure consistent workflow and adherence to operational standards.
- Support both data center locations as needed.
Required Skills- Data center operations
- Rack and stack
- Hardware troubleshooting
- General troubleshooting
- Cabling (installation, management, and cleanup)
Top Skills (Most Critical)- Data center experience
- Rack and stack proficiency
- Hands-on hardware troubleshooting
- General break-fix troubleshooting
- Cabling expertise
Additional Details- Support will be provided across PHX10 and PHX70 sites.
- Technicians will receive daily work direction from on-site technical managers.
- Schedule includes 3 A-side day shifts and 3 B-side day shifts, offering consistent rotation and coverage.
Experience LevelIntermediate - ideal for technicians with solid hands-on data center experience who can work independently but still collaborate with on-site leadership.
Job Type & LocationThis is a Contract position based out of Goodyear, AZ.
Pay and BenefitsThe pay range for this position is $26.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Goodyear,AZ.
Application DeadlineThis position is anticipated to close on Feb 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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