Apply Now

Operations Manager

Remote • Posted 7 hours ago • Updated 7 hours ago

Full Time

No Travel Required

Remote

$120000 - $130000/yr

Global Alliant Inc

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

Helpdesk
Operations

Summary

Operations Manager

Full-Time

Remote

Establish, manage, and continuously improve a multi-channel help desk operation (phone, fax, email, portal)

Define SLAs for response and resolution times; monitor adherence and drive performance improvement.

Own and manage operational inboxes and communication channels, ensuring timely and accurate responses to provider inquiries.

Ensure SOPs are written to be clear, establish a version control and review cadence for all operational documentation; ensure SOPs are updated promptly when program requirements change.

Oversee daily operational workflows across Provider Services ensuring work is completed accurately and within program timelines.

Qualifications

Required

5+ years of operations management experience in a healthcare, managed care, or prior authorization environment.
Demonstrated experience building and scaling operational teams, help desks, or provider-facing support functions from the ground up.
Proven ability to write clear, audit-ready SOPs and process documentation.
Familiarity with HIPAA compliance requirements, including data privacy and PHI handling.
Strong analytical skills; comfortable using data to monitor performance and identify trends.

If interested in applying for the position, please reach out to me at

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91095631
Position Id: 411-21482-
Posted 7 hours ago

Company Info

About Global Alliant Inc

Global Alliant (GA) is an innovative and award-winning Information Technology (IT) and Software development company based in Maryland. We partner with clients to transform their complex and mission-critical business challenges using digital transformation, cloud modernization, agile engineering, and process automation solutions. Our core capabilities reach across public sectors composed of federal, state, and local government agencies, and deliver the best-in-class solutions. Global Alliant understands rapid policy changes to bring suitable program and delivery oversight coupled with technical subject matter expertise to not only meet but exceed client expectations.

Why GA?
It is simple, Global Alliant “Delivers iT Right.” We practice the 3Ps, People, Process & Performance. We successfully meet this bold pledge by integrating the Right technologies and solutions with the Right experts at the Right price. Our commitment to our clients is unparalleled because our vision is set on the future – Constant Innovation. Bold Solutions. Customer Impact.

Our Mission
Our mission is to empower our clients to transform their complex business challenges into mission-critical solutions by providing advanced information technology and secure digital solutions that align with evolving industry needs.

Our Culture
At Global Alliant Inc., the culture is a vibrant tapestry of collaboration, innovation, and mutual respect, fostering an environment where employees thrive and reach their full potential. It is a culture that values diversity, equity, and inclusion, recognizing that diverse perspectives lead to better solutions and more successful outcomes.

Global Alliant is committed to fostering a growth mindset, where learning and development are integral to the fabric of everyday work life. With a strong emphasis on teamwork and open communication, employees feel empowered to share their thoughts, seek feedback, cross-collaborate to achieve shared goals.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Desk Operator

Remote

•

9d ago

Position Details: Job Title: Service Desk Operator Job Type: Full-time Location: Hybrid/Remote, DC Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The companys e

Full-time

Depends on Experience

Associate Director, IT Infrastructure and Operations

Remote or Salt Lake City, Utah

•

Today

Overview This position provides leadership and management for the Information Technology (IT) Infrastructure and Operations service line within University of Utah Health Hospitals and Clinics. This role is accountable for oversight regarding the design, implementation, and day-to-day operations of IT infrastructure technologies, specifically setting the direction for Client Engineering vision and strategy.The Associate Director ensures seamless communication between IT Operations and the broad

Full-time

Advisor System Operations Manager (ASOM) - Remote in USA

Remote or Anchorage, Alaska

•

Today

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have

Full-time

USD 84,800.00 - 121,100.00 per year

Northwest Region Director of IT Operations

Remote or Englewood, Colorado

•

Today

Where You'll Work Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has

Full-time

Search all similar jobs