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Desktop Support Technician

Cranberry, PA, US • Posted 12 hours ago • Updated 1 hour ago

Full Time

On-site

Fitment

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Job Details

Skills

Technical Support
Asset Management
Help Desk
Service Level
Computer Hardware
Mobile Devices
Cellular
Provisioning
Software Management
Patch Management
Multimedia
Video
Videoconferencing
Remote Support
Presentations
Continuous Improvement
Scripting
Windows PowerShell
Process Improvement
Training
Leadership
End-user Training
Mentorship
Collaboration
Knowledge Sharing
Network
Computer Repair
Operating Systems
Microsoft Office
Software Deployment
Microsoft SCCM
TCP/IP
Microsoft Windows
Computer Networking
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Management
Customer Service

Technical Support
Asset Management
Help Desk
Service Level
Computer Hardware
Mobile Devices
Cellular
Provisioning
Software Management
Patch Management
Multimedia
Video
Videoconferencing
Remote Support
Presentations
Continuous Improvement
Scripting
Windows PowerShell
Process Improvement
Training
Leadership
End-user Training
Mentorship
Collaboration
Knowledge Sharing
Network
Computer Repair
Operating Systems
Microsoft Office
Software Deployment
Microsoft SCCM
TCP/IP
Microsoft Windows
Computer Networking
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Management
Customer Service

Summary

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.
End User & Technical Support

Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
Ensure timely resolution of service tickets in alignment with departmental service level expectations.
Support hardware and software upgrades, system implementations, and technology rollouts.
Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

Develop and implement automated technology solutions using scripting tools such as PowerShell.
Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
Analyze support data trends to recommend proactive solutions.

Training & Leadership

Develop and deliver end-user training materials and sessions as required.
Mentor junior support technicians and provide technical guidance.
Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
Advanced knowledge of:
- PC repair and configuration
- Microsoft Windows operating systems
- Microsoft Office applications
- Software deployment tools (SCCM or similar platforms)
Intermediate knowledge of:
- TCP/IP networking concepts
- Windows networking and security
Strong analytical and problem-solving abilities.
Advanced written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service orientation.
Ability to work independently and collaboratively within a team.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10366007
Position Id: d96f1fc6c783c1336077e31a5e8ff5e6
Posted 12 hours ago

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