Description We are seeking an experienced
Epic Resolute Professional Billing (PB) Application Manager to lead the day-to-day operations of an Epic Resolute team supporting a complex healthcare revenue cycle environment. This individual will oversee a team responsible for configuring, maintaining, and optimizing the Epic Resolute Professional Billing application while driving strategic initiatives that improve operational efficiency, billing performance, and system reliability.
The ideal candidate is a proven people leader with deep expertise in Epic Resolute PB, healthcare revenue cycle operations, and project governance.
Responsibilities- Lead, mentor, and develop a team of Epic Resolute Analysts.
- Establish team goals, performance metrics, and professional development plans.
- Conduct performance evaluations and foster leadership growth within the team.
- Oversee a portfolio of revenue cycle initiatives, from system enhancements to enterprise implementations.
- Develop and maintain project governance processes for project intake, prioritization, and reporting.
- Ensure projects are delivered on time, within scope, and aligned with business objectives.
- Review and approve complex Epic configurations to maintain system integrity, compliance, and data accuracy.
- Provide leadership for troubleshooting complex Professional Billing issues and perform root cause analysis.
- Leverage reporting and analytics to identify denial trends, revenue leakage, workflow inefficiencies, and other optimization opportunities.
- Translate analytical findings into actionable recommendations and process improvement initiatives.
- Establish and enforce change management and configuration governance standards.
- Partner with Revenue Cycle, Finance, Clinical Operations, and IT leadership to support strategic initiatives.
- Drive continuous optimization of the Epic Resolute environment.
- Lead application upgrades while ensuring system stability, security, and business continuity.
Requirements QualificationsRequired- Bachelor's degree in Computer Science, Healthcare Administration, Business Administration, or a related field.
- 7+ years of experience supporting Epic Resolute Professional Billing within a healthcare revenue cycle environment.
- 4+ years of leadership or management experience.
- Strong knowledge of Professional Billing workflows, including Charge Router, claims processing, remittance, and payment posting.
- Experience managing large-scale Epic implementations and application optimization projects.
- Demonstrated success building and leading high-performing technical teams.
- Experience developing governance processes for enterprise Epic or healthcare billing platforms.
- Strong understanding of HIPAA, CMS regulations, and commercial payer requirements.
- Epic Resolute certification.
- Project Management certification.
Preferred- Master's degree in a related field.
- Experience with automation, AI, or robotic process automation (RPA) in healthcare operations.
- Lean Six Sigma or Agile experience.
- Experience with Power BI, Tableau, or other reporting and visualization tools.
- Additional Epic certifications.
Work Environment- Lead a team supporting Professional Billing and Claims applications.
- Fast-paced healthcare technology environment.
- Occasional evening, weekend, and holiday work to support upgrades, maintenance, and critical system events.
- Up to 25% travel (approximately one week per month).
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Never miss an opportunity! Create an alert based on the job you applied for.