Contact Center Engineer ( AI/ML )

CCaaS Java Engineer Sunrise, FL/Phoenix, AZ (Onsite) Must Have Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot,Kafka, AI/ML(Sarima/Prophet), Release Management(Maven/Git) 8+ years of commercial software development experience using Java and/or Python. Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI/customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webh

Immediate need for a talented AI/ML Engineer. This is a 06+ months contract opportunity with long-term potential and is located in Sunrise City, FL (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 26-17408 Pay Range: $50 - $54/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Looking for

- Must be deeply hands-on writes code, owns design docs, runs technical reviews, debugs hard problems. Non-negotiable. - Strong technical depth in: conversational AI / NLU, LLM integration, dialog orchestration, API and microservices design, channel integration (contact center platforms, ecommerce, mobile) - Hands-on experience with cloud platforms (AWS / Azure ), event-driven architectures, and modern AI/ML tooling - Owns architectural direction across the conversational AI stack and channel in

Role :- Contact Center Architect Remote Job Type: C2C/W2/1099 As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. T