Job Title: Product Designer (UX & SAP)
Work Location: Jackson, MI
Specific SAP responsibilities:
Support and maintain SAP role personas that reflect user goals, responsibilities, and pain points.
Advocate for user needs in cross-functional discussions and decision-making.
Apply UX best practices to ensure consistent experiences and smooth transitions between applications.
Work closely with the internal CE development team as well as our outside implementation vendors.
Working knowledge of SAP is preferred.
Other core duties that will be needed:
Journey mapping - Translate research insights into journey maps, task flows, personas, and design strategies that guide product direction.
User research - Advocate for the end user by conducting research, defining persona specific requirements, performing task analysis, and developing use cases.
Usability testing - Perform usability analysis and user testing to validate ease of use across customer segments.
Cross functional collaboration - Partner with engineering and business teams to align on user experiences and drive adoption.
Experience iteration - Analyze product usage data and feedback to refine and improve existing experiences.
Accessibility advocacy - Ensure accessibility considerations are incorporated into all design decisions.
UX pattern documentation - Define and document user experience patterns, behavioral patterns, and interaction models for consistency.
General support - Other duties as assigned.
Skills:
Creative problem solving - Data driven creativity and structured problem solving.
Communication & collaboration - Strong ability to communicate design decisions and work effectively with cross functional teams.
Detail orientation - High attention to quality and user experience.
Human centered design - Deep understanding of HCD principles and usability best practices.
Accessibility standards - Familiarity with WCAG and inclusive design methodologies.
Problem framing - Ability to break down complex problems and propose actionable design strategies.
Cross functional coordination - Skilled at navigating multi team environments.
Continuous learning - Curiosity and commitment to staying current with digital trends.
Interaction design - Ability to define user flows, interaction patterns, and holistic product experiences.
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