Supply Chain Manager - RMA

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract W2
12 Months
Remote
$50 - $70/hr
Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Job Details

Skills

  • Artificial Intelligence
  • Consumer Electronics
  • Enterprise Resource Planning
  • RMA
  • Return Authorization
  • Return Analysis
  • Reverse Logistics
  • Return Factors
  • RMS Optimization
  • Root Cause Analysis
  • Supply Chain
  • Return Supply Chain
  • ERP
  • Oracle

Summary

Summary:

  • We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.

Responsibilities:

  • Processing RMAs and analyzing driving factors for returns.
  • Partnering with service centers to resolve return-related issues.
  • Resolving discrepancies via Jira cases with service centers.
  • Validating returns and ensuring data accuracy.
  • Filing disputes for all retail customers through their portals and processes.
  • Identifying opportunities for process automation and efficiency improvements.
  • Leveraging AI tools to streamline returns workflows and reporting.

Required Qualifications:

  • 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).
  • Experience using ERP systems, ideally Oracle.
  • Background in consumer electronics retail operations.
  • Strong analytical skills with ability to identify root causes of returns.
  • Experience with process automation and workflow optimization.
  • Familiarity with AI-powered productivity tools.
  • Proficiency in Jira or similar case management systems.
  • Retail compliance and dispute resolution.

Must-Have Skills:

  • Experience using ERP systems, ideally Oracle.
  • Background in consumer electronics retail operations.
  • Strong analytical skills with ability to identify root causes of returns.
  • Strong experience with process automation and workflow optimization.
  • Familiarity with AI-powered productivity tools.
  • Proficiency in Jira or similar case management systems.
  • Retail compliance and dispute resolution.

Years of Experience: 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus).

Education: Bachelor s degree within related fields similar to Supply Chain.

Interview: 1-2 | Behavioral | 45 Minutes - Virtual.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123373
  • Position Id: SUC-SEE-702814
  • Posted 2 hours ago
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