Help Desk Support

Here's a clean, client-neutral, posting-ready rewrite with stronger structure, professionalism, and clarity:

Help Desk Support Technician (Entry-Level)

Overview

We are seeking a reliable and motivated Help Desk Support Technician to join a growing service desk team. This is an excellent opportunity for individuals looking to build a strong foundation in IT support while delivering high-quality customer service in a fast-paced environment.
This role serves as the first point of contact for end users, focusing on resolving technical issues efficiently, maintaining strong documentation practices, and escalating more complex concerns when necessary.

Key Expectations

• Maintain consistent attendance, reliability, and punctuality
• Deliver high-quality support while meeting daily performance goals (30-45 tickets per day)
• Demonstrate strong attention to detail through accurate documentation and note-taking
• Apply feedback and coaching in real time to improve performance
• Approach work with curiosity and a willingness to continuously learn new technologies and processes
• Present professionally-clear communication and strong documentation are essential in this role

Responsibilities

• Provide first-level support via phone and email, serving as the primary point of contact for technical issues
• Log, track, and manage support tickets through a ticketing system
• Troubleshoot and resolve common issues related to:
  • Password resets
  • Microsoft Office 365
  • Active Directory
  • Basic hardware and software concerns
• Escalate unresolved issues to higher-level support teams in a timely manner
• Research and attempt resolution of issues within defined timeframes before escalation
• Guide end users through troubleshooting steps to restore service
• Re-image desktops and laptops as needed using standard imaging tools
• Accurately document issues, troubleshooting steps, and resolutions
• Maintain and update user account information and related documentation
• Track time spent on tickets and project work accurately
• Participate in IT initiatives and team projects as needed
• Follow internal quality standards and operational best practices

Required Skills

• Help Desk / Service Desk support
• Customer service and end-user communication
• Troubleshooting and problem-solving
• Active Directory (basic user management)
• Microsoft Office 365 support
• Ticketing systems (e.g., ServiceNow or similar)
• Phone-based technical support

Qualifications

• Up to 1 year of Help Desk or IT support experience (can include internships or academic experience)
• Associate degree in Information Systems or related field preferred
• Familiarity with Windows operating systems and basic desktop/laptop hardware
• Strong communication skills and a customer-first mindset
• Ability to multitask and work in a structured, metrics-driven environment

Experience Level

• Entry-Level

Job Type & Location
This is a Contract to Hire position based out of Olathe, KS.
Pay and Benefits
The pay range for this position is $17.32 - $18.95/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Olathe,KS.
Application Deadline
This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.