IT Learning & Development Specialist

Job Title: IT Learning & Development Specialist
Location: Philadelphia, PA
Client: The City of Philadelphia
Duration: 12 Months

Note: This is an onsite role.

Job Summary

• The IT Learning & Development Specialist is responsible for designing, developing, and delivering IT training programs that enable airport employees to effectively use technology systems, software applications, and digital tools.
• This role ensures users are equipped with the knowledge and skills required to support operational efficiency, technology adoption, and continuous learning across the organization.

Key Responsibilities

• Design, develop, and maintain comprehensive IT training materials, user guides, e-learning content, and documentation.
• Plan and conduct instructor-led and virtual training sessions for employees on IT systems, applications, and digital tools.
• Coordinate training and onboarding activities for newly implemented IT systems and technologies.
• Assess training needs by collaborating with IT teams and business stakeholders.
• Evaluate training effectiveness through assessments, feedback, and performance metrics, and continuously improve learning programs.
• Provide post-training support and guidance to end users to encourage successful technology adoption.
• Maintain training schedules, attendance records, and learning documentation.
• Ensure training content remains current with system updates, process changes, and organizational requirements.
• Promote best practices for the use of Microsoft 365 and airport operational systems.
• Support change management initiatives by preparing users for new technology implementations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Education, Instructional Design, or a related field.
• 3-5 years of experience in IT training, learning and development, instructional design, or a similar role.
• Experience developing technical training content for end users.

Required Skills & Competencies

• Strong knowledge of Microsoft 365 (Office 365) applications and collaboration tools.
• Familiarity with airport operational systems and IT environments is preferred.
• Excellent presentation, facilitation, and communication skills.
• Strong instructional design and content development capabilities.
• Ability to simplify technical concepts for users with varying levels of technical expertise.
• Effective organizational, planning, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using learning management systems (LMS) and virtual training platforms is an advantage.