Application Support Analyst
Primary Location: Hartford, Connecticut

V-Soft Consulting is currently hiring for a Application Support Analyst for our premier client in Hartford, Connecticut.


Knowledge, Skills and Abilities »

• Conduct timely triage and escalation in accordance with SLA requirements.

• Engage with other service desk resources and escalate as needed to other technical teams.

• Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.

• Follow, enhance and develop procedural documentation related to user account provisioning and management.

• Develop, enhance and maintain knowledge base articles used by other IT staff.

• Participate in Production support review meetings.

WHAT YOU’LL DO:
Job Responsibilities:

Help Desk Support

• Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.

• Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems.

• Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users.

• Must answer and address all incoming service calls and emails and route accordingly.

• Keep well-documented, up-to-date case notes on all tickets daily.

• Ensure constant service ticket flow by escalating tickets that require higher-level assistance.

• Provide first level of customer support and resolve issues or escalate as needed.

• Ensure client support requests are well documented and triaged appropriately.

• Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
  Ability to develop good rapport with technology and law enforcement staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.

Interested?

Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

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