About the client:
Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, our client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.
The Icertis Solution Consultant Support is responsible for providing ongoing functional and technical support for the Icertis Contract Intelligence ICM platform
This role ensures smooth system operations resolves user issues and supports continuous improvements aligned with business needs Key responsibilities include
1 Application Support Issue Resolution
Incident and problem management
Provide L2L3 support for Icertis ICM platform
Troubleshoot system issues related to workflows templates clause libraries and integrations
Analyze root causes and implement fixes or enhancements
Manage incident and service requests within SLA timelines
Create and maintain user guides and knowledge base articles
Monitor data flows troubleshoot integration issues
Work closely with legal procurement and sales teams
Collaborate with IT and external vendors
Provide regular status updates and reporting
2 Configuration Enhancements
Perform minor enhancements and configuration changes
Workflow updates
Template and clause modifications
Approval matrix adjustments
Support periodic releases and patch updates
Required Skills:
Functional
Strong understanding of Contract Lifecycle Management CLM
Knowledge of legal contracting procurement or sales processes
Technical
Handson experience with Icertis ICM configuration
Workflow and template configuration
Basic knowledge of
APIs and integrations
JSON XML
SQL preferred
Experience
- Experience in CLM or enterprise application support
- Experience with Icertis platform preferred
- Strong problemsolving and analytical skills
- Ability to work in a fastpaced support environment
Skills
Mandatory Skills : Lead to Revenue Consulting-Functional
Icertis CLM
ICM
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