Customer Support IT Analyst

Hansen Talent Group is hiring an IT Support Analyst to work with a large enterprise in Columbia, SC.

What you'll do:

• Receive, investigate and respond to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
• Train on new business applications and be prepared to support upcoming system implementations.
• Maintain high levels of customer satisfaction, demonstrating commitment to quality, related to operational and technical support of complex products and/or processes of the client.
• Knowledge of major products and services and has the ability to apply this knowledge appropriately.
• Learn existing business applications, how they interact with other applications and provides timely support to end users.
• Resolve customer/ Association partner inquiries and issues and recommend appropriate solutions.

Requirements and Qualifications:

• Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
• Certified Help Desk Professional preferred.
• HIPAA certified preferred.
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment

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