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Help Desk Analyst 2

Griffin, GA, US • Posted 8 days ago • Updated 1 day ago

Full Time

On-site

Fitment

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Job Details

Skills

Recovery
Microsoft
Active Directory
Microsoft Office
Microsoft Windows
Operating Systems
Service Management
Documentation
Computer Networking
Internet
DNS
Wireless Communication
Communication
Technical Support
Service Desk
Customer Service
Information Technology
Computer Science
Help Desk
ITP
Training

Summary

About McIntosh Trail

At McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.

Summary

The Helpdesk Analyst II will assist the Information Technology Department by providing the first line of support to users by resolving technical issues faced by users in the organization.

Responsibilities
Experience supporting users in a Microsoft-based environment, including Active Directory, Microsoft 365, and Windows Operating Systems.
Familiarity with ticketing systems and service management practices, including prioritization, documentation, and resolution tracking.
Basic understanding of networking concepts such as Internet Protocol, Dynamic Host Protocol, Domain Name System, and wireless connectivity.
Demonstrated customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.

Minimum Qualifications
1-2 years of IT support, service desk, or customer service experience
Associate's degree in information technology, Computer Science OR a related field OR Equivalent training or certifications

High school diploma/GED; or two (2) years of experience at the lower level Help Desk Analyst 1 (ITP150) or position equivalent.Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10364816
Position Id: 9b6bac2bffda52b9f685e6b966e8c374
Posted 8 days ago

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