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Entity: Duke University Health System
General Description of the Job ClassSupport enterprise-wide data analytics, labor and productivity, and performance management services for
Duke Pharmacy across the Duke Health system. This position focuses on advanced analytics, data engineering, and performance improvement to enhance clinical operations, patient safety, and financial performance.
The role is responsible for the development, implementation, and dissemination of pharmacy financial, labor, productivity, and quality data; supporting budgeting, benchmarking, productivity reporting, and knowledge sharing to enable data-driven decision-making by pharmacy and health system leaders.
Duties and Responsibilities of this LevelOperational and Analytic Support- Lead development, validation, and maintenance of standardized analytics supporting Pharmacy KPIs.
- Design and maintain dashboards and reports to monitor performance trends and outcomes.
- Translate complex data into clear, actionable insights for clinical and operational leaders.
Project Management & Operational Support- Provide technical project management support for operational and strategic initiatives within Pharmacy.
- Facilitate cross-functional collaboration among the pharmacy team, physicians, nursing, operations, analytics, and leadership.
- Develop project plans and outcome measures aligned with health system goals.
Performance Improvement- Serve as a technical and analytical lead for multidisciplinary performance improvement initiatives.
- Apply performance improvement methodologies (e.g., Lean, Six Sigma, PDSA) to identify inefficiencies and drive sustainable change.
- Monitor impact of interventions and recommend course corrections based on data trends.
System Alignment- Align Pharmacy performance initiatives with broader health system goals and hospital KPIs.
- Serve as a key liaison between Pharmacy leadership and system analytics and improvement resources.
Financial and Operation Efficiency- Oversee the development and management of productivity budgeting and reporting systems.
- Partner with all pharmacy divisions to ensure they are operating within allocated staffing budgets while optimizing resource utilization to achieve enterprise-wide financial goals.
Required Qualifications at this LevelEducation- Minimum of a Bachelor's degree in Industrial and Systems Engineering or a related field.
- Master's degree highly desired.
Experience- Minimum of 4 years of related experience.
- Equivalency Note: Experience can be supplemented with a Master's degree (equivalent to two years of experience) or with 2 years of Duke ME I experience.
Knowledge, Skills, and Abilities- Strong analytical, quantitative, and communication skills.
- Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI).
- Experience with data engineering or SQL.
- Ability to manage complex projects and work collaboratively with clinical and operational stakeholders.
Job Code: 5012
FLSA: E
Job Level: H1
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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