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Serve as the primary support contact for the application's end-users.
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Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
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Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
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Evaluate hardware availability and software requirements.
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Identify issues that arise in the application and work to resolve them.
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Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software.
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Identify and implement requested changes to the system.
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Serve as a liaison between end users' workflow needs and Epic implementation staff.
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Maintain regular communication with Epic representatives, including participating in weekly project team meetings.
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Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
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Review the status of projects and issues on an ongoing basis with leadership.
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Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
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Certified by Epic in Healthy Planet Population Health for your health system app. Required. 5 Years.
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Epic implementation or operations support experience. Required. 8 Years.
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Health IT experience. Required. 8 Years.
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Familiarity with Epic tools: Registries, Reporting Workbench, Decision support tools, Health Maintenance, Best Practice Advisories. Required. 5 Years.
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Knowledge of Epic Care Everywhere, SmartForms, Meaningful Use, and Specialty Modules, Marketing, Demonstrations, and Procedure orders. Required. 8 Years.
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Familiarity with Epic tools: Integration with patient and provider outreach tools, and MyChart. Required. 5 Years.
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Familiarity with case or care management workflows and wellness programs. Required. 5 Years.
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Thorough knowledge of assigned data and the use of its systems via developing through test plans/scenarios. Required. 8 Years.
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Familiarity with/background in quality reporting initiatives such as PQRS, ACO/MSSP, & Meaningful Use. Required. 5 Years.
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Familiarity with health plan concepts and workflows. Required. 5 Years.
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Working knowledge in application development and system integration. Required. 8 Years.
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Skilled in enterprise systems and familiarity with best business practices related to systems. Required. 8 Years.
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Familiarity with legal requirements and operational policies related to patient and family privacy practices. Required. 5 Years.
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Working knowledge of security protocols for systems utilized. Required. 8 Years.
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Working knowledge of the current architecture of systems and information to troubleshoot problems. Required. 8 Years.
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Working knowledge of the business functions and system needs of unit to develop working specifications for software application solutions. Required. 8 Years.
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Ability to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updates. Required. 8 Years.
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Experience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and quality. Required. 8 Years.
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Coordinate and direct computer systems and application design and development. Required. 5 Years.
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Experience in assessing user needs through discussion with customer. Required. 8 Years.
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Able to convey technical information to client and promote understanding of relevant issues. Required. 8 Years.
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Software quality assurance/testing experience. Required. 8 Years.