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Job Title Implementation Analyst (Non-Technical)
What does an Implementation Analyst do? As an Implementation Analyst on the Digital Solutions Abiliti Implementation Team, you will assist in implementation, training, consulting, and support of software. Implementations may be part of a larger conversion or a single product installation. As part of the role, the analyst will need to work on building relationships across various groups across Fiserv to deliver solutions. Examples of products you may be implementing revolve primarily around online banking products including but not limited to mobile, mobile deposits, ACH, wires, alerting, web site, etc.
What you will do: - Lead multiple implementation projects with defined timelines for Fiserv clients via phone, email and web-based contact channels with minimal supervision. Projects typically are multiphase, including analysis, configuration, training, testing and support.
- Thoroughly track, organize, document, and communicate all product implementation related activities for each client.
- Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors.
- Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
- Become a subject matter expert in the products that you are tasked with implementing, including being able to resolve small and moderate complex product and/or technical issues.
- Walk clients through setup, testing and procedures, including conducting training and client presentations.
- Provide occasional after-hours support, as well as ability to adjust shift and work additional hours to support client implementations.
- Provide technical and product assistance and support to other Implementation Analysts and various Fiserv teams.
- Assist with documentation / review of implementation procedures.
- Projects may also include data mapping, code validations, and go live support via phone or client onsite support.
- Perform other duties as assigned
What you will need to have: - Degree in Computer Science, Management Information Systems, Finance, Accounting or Business (or equivalent experience)
- 6+ years of experience with customer facing projects or in a client support role
- Financial Services Industry experience
- Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics)
- Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications
- Research and analytical skills to be able to problem solve issues and determine appropriate options for clients
What would be great to have: - Fiserv core or Online Banking experience
- Time management skills to work on multiple projects and effectively meet deadlines
- Basic networking and data communication understanding is beneficial
- Project Management experience and/or PMP certification
How you will work: - This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
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