Customer Service Representative

Job Title: Customer Service Representative

Location: Houston, TX 77002 (Onsite)
Duration/Term: Long Term Contract

Job Description

The Customer Service Representative II is responsible for delivering exceptional customer support by handling inbound calls and resolving customer inquiries efficiently on the first contact. This role requires strong verbal communication, active listening, and problem-solving skills to address billing inquiries, policy-related questions, and energy consumption concerns. The representative follows established company policies and procedures, accurately records customer commitments, assists with online account and mobile application support, and ensures first-contact resolution through proactive follow-up. The role also involves meeting daily performance metrics, maintaining schedule adherence, and providing guidance to less experienced team members while maintaining a high level of professionalism and customer empathy.

Qualifications

High School Diploma or GED required. Minimum of 1+ year of experience in a customer service or call center environment. Strong customer-focused mindset, dependability, and ability to handle non-routine customer requests using defined procedures are required.

Experience

• Experience handling inbound customer service calls
• Experience resolving billing, account, or service-related inquiries
• Experience meeting productivity, quality, and schedule adherence metrics
• Experience supporting customers with online accounts or mobile applications
• Experience working in a fast-paced, customer-focused environment

Key Skills

Customer Service, Inbound Call Handling, Billing Support, Problem Solving, Decision Making, First Contact Resolution, Verbal Communication, Active Listening, Empathy, Customer Focus, Data Entry, Performance Metrics, Schedule Adherence, Team Collaboration, Flexibility, Reliability

VDart Group is a global leader in technology, product, and talent solutions, serving clients including Fortune 500 companies across 13 countries. With over 4,000 professionals, we deliver innovation and results across industries. Committed to People, Purpose, and Planet, we are recognized for our sustainable practices through our EcoVadis Bronze Medal and UN Global Compact membership.